Hi Helen,
Welcome to the OvuSense family and thank you for your wonderful comments!
I am so pleased that I was able to help you with your order today. If there is anything else we can help you with, please do not hesitate to reach out to the Support Team.
We look forward to hearing from you again soon.
Kind regards,
Kate S
The OvuSense Team
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Tamara Marsan-Ryan
Bekræftet af Feefo
4 years ago
Hvad Tamara Marsan-Ryan sagde om OvuSense:
So consistently impressed
This company stands out for their superlative customer service. Quick, compassionate, easy to understand responses *every* time! (And I basically never write reviews!)
Kate
OvuSense
4 years ago
Hi Tamara,
Thank you for taking the time to leave such lovely feedback!
I am so pleased that you have had a positive experience with OvuSense and the Support Team. We really do try our best to ensure that our Users feel supported and listened to. Comments like these, really make our day!
Rest assured that I will pass on your kind comments to the whole Team, and we look forward to hearing from you again in the future.
Kind regards, Kate SCustomer Support AdvisorThe OvuSense Team
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Pålidelig kunde
Bekræftet af Feefo
4 years ago
DO NOT BUY UNLESS YOU HAVE NO OTHER CHOICE. SAVE YOUR MONEY.
This company is completely neglectful to any concern you may address. I have been emailing their customer service team onwards of 3 months. The first month I was told to do something that I, in fact,...
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Caroline
OvuSense
4 years ago
Hello Kaitlyn,
I'm sorry to hear that you feel let down by OvuSense and Customer Services as a whole. As per our recent communications, you were offered OvuCore (which is our more accurate Sensor) and an additional 60 days subscription free of charge as you were dissatisfied with the arm/wristband options of OvuFirst, after being advised that it is not suitable to wear the Sensor by your elbow. Unfortunately, you decided not to take this option, so we offered a partial refund on your original Starter Pack to cover the cost price of our Sensor (which cannot be returned to the shelf, as a Class II medical device).
I'm sorry that you felt this resolution was unsatisfactory on this occasion and would like to wish you all the very best for your onward journey to conception.
Regards,
Caroline
Customer Relations Manager
The OvuSense Team
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Pålidelig kunde
Bekræftet af Feefo
4 years ago
Kristy is very nice and professional! Thank you Kristy
Can’t wait to receive my ovusense!
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Pålidelig kunde
Bekræftet af Feefo
4 years ago
Helpful. Kate helped me figure out why my sensor wasn’t working.
Kate
OvuSense
4 years ago
Thank you for taking the time to leave some feedback. I am so pleased that I was able to assist and resolve the issue for you.
If there is anything else the Support Team can assist you with, please don't hesitate to contact us again. We are always happy to help!
Kate S, Customer Support Advisor
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Pålidelig kunde
Bekræftet af Feefo
4 years ago
Best service!
Excellent and efficient customer support!
Kate
OvuSense
4 years ago
Thank you for your kind comments!
At OvuSense we aim to provide the highest standard of Customer Support and are dedicated to ensuring that our Users are at the heart of everything we do.
We look forward to assisting you again soon.
Kate S, Customer Support Advisor
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Charlotte Richards
Bekræftet af Feefo
4 years ago
Hvad Charlotte Richards sagde om OvuSense:
Brilliant!
OvuSense is a great product but what makes it really great is that any queries you have, or any issues, they are so quick at responding to emails and sort things out so quickly and efficiently...
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Kate
OvuSense
4 years ago
Hi Charlotte,
Thank you so much for leaving some lovely feedback! It genuinely makes our day, to hear when one of our Users has had such a positive experience.
I am really pleased that I was able to answer your queries and resolve the issue for you in a timely manner. On behalf of the entire Support Team, we look forward to hearing from you again soon.
Kate S, Customer Support Advisor
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Kristen Livermore
Bekræftet af Feefo
4 years ago
Hvad Kristen Livermore sagde om OvuSense:
Worked for us!
Ovusense helped us pin point ovulation, and that helped us get pregnant.
Jenny
OvuSense
4 years ago
Congratulations from the entire OvuSense Team! We are so pleased to hear that OvuSense helped you to pinpoint your ovulation date! We wish you a very happy and healthy pregnancy! -Jenny, The OvuSense Team
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Pålidelig kunde
Bekræftet af Feefo
5 years ago
Great Customer Service
Excellent customer service. Kirsty went above and beyond to help resolve my issue.
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Georgina Thompson
Bekræftet af Feefo
5 years ago
Hvad Georgina Thompson sagde om OvuSense:
Amazing customer service
Customer service is amazing with such quick responses and everyone is so compassionate. Ovusense really helps you understand your cycle and monitor it so you feel more in control
Jenny
OvuSense
4 years ago
Hi Georgina, thank you for taking the time to leave such lovely feedback! I'm so pleased to hear you received such quick and compassionate assistance from our Customer Support Team and I love that OvuSense has helped you to feel more in control of your cycle. Please don't hesitate to reach out anytime if we can help in any way. -Jenny, Customer Relations Assistant
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
