Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af ExoticDirect

Viser alle 1,994 anmeldelser

Miss Julie Sherman

Bekræftet af Feefo

ws99pj

5 years ago

Hvad Miss Julie Sherman sagde om ExoticDirect:

Would recommend

very easy and straight forward

Imane

ExoticDirect

5 years ago

Hello Miss Julie, Thank you for rating us 5*s! We are glad that you are satisfied enough to recommend us . We try and keep our process simple and easy for our clients. Kind regards The Exotic Direct Team

Stef

Bekræftet af Feefo

5 years ago

Uploadede medier

Se alle medier (1)

Hvad Stef sagde om ExoticDirect:

Great service - exactly what I need

Quick and efficient service at a good price, have used this insure to insure my parrot since 2016. Would highly recommend to anyone with exotic pets of any kind.

Imane

ExoticDirect

5 years ago

Hello Estefania, Thank you for rating us 5*s! What a cutie we have here! we sincerely thank you for your loyalty ! It's always great to hear that our services are quick and efficient and our prices are reasonable. Kind regards The Exotic Direct Team

Miss Lynn McGowan

Bekræftet af Feefo

5 years ago

Hvad Miss Lynn McGowan sagde om ExoticDirect:

Great customer service and very helpful. I have been with exotic direct for 20 years. Very efficient and understanding and compassionate when making a claim

Imane

ExoticDirect

5 years ago

Hello Lynn, Thank you for rating us 5*s! Your loyalty means a lot to us . We are happy to continue being at the level of your expectations. Kind regards The Exotic Direct Team

Mr Damian Owen

Bekræftet af Feefo

5 years ago

Hvad Mr Damian Owen sagde om ExoticDirect:

I am confused. I have had no contact

Nathan

ExoticDirect

5 years ago

Good Afternoon Damian, Thank for for your feedback and thank you for taking my call. I apologise that the documents we sent out were never received, I have emailed you a copy of them just in case you require them. Kind regards, The Exotic Direct Team.

Mr Damian Owen

5 years ago

Great to have a response to a query , resolved immediately

Pålidelig kunde

Bekræftet af Feefo

5 years ago

Good Website poor customer aftercare

A follow up call would be good to confirm my pet insurance which I am still not sure has been setup?

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for getting in touch with us. Sorry to hear you've had problems with confirmation of the insurance going live. I can confirm that the insurance is currently active and that we have resent the documents via email. Please let me know if you would like to raise this as a complaint or if there is anything else I can do for you. We really appreciate the feedback. Kind regards, The Exotic Direct Team.

Pålidelig kunde

Bekræftet af Feefo

5 years ago

Excellent Service

Imane

ExoticDirect

5 years ago

Hello ,Thank you for rating us 5*s!It's great to hear that you are satisfied with our service.Kind regardsThe Exotic Direct Team

Mr Steven Timms

Bekræftet af Feefo

5 years ago

Hvad Mr Steven Timms sagde om ExoticDirect:

I had a claim for my pet and they where hassle free and in good time thanks

Imane

ExoticDirect

5 years ago

Hello Mr Steven,Thank you for rating us 5*s!We are happy to hear that your interaction with us was quick and hassle free .Kind regardsThe Exotic Direct Team

Mrs Mandy Wealthall

Bekræftet af Feefo

5 years ago

Hvad Mrs Mandy Wealthall sagde om ExoticDirect:

All straight forward text and then docs through post simple

Imane

ExoticDirect

5 years ago

Hello Mrs Mandy,Thank you for rating us 5*s!It's Great to hear that our process was simple and straight forward .Kind regardsThe Exotic Direct Team

Pålidelig kunde

Bekræftet af Feefo

5 years ago

No-one ever responded to my question

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for your feedback. I have looked into this for you and can see that information was requested on Friday afternoon and was sent on Monday afternoon, I apologise for the delay, I would like to advise that we are not open on the weekends and this may have contributed to the delay in our response. Please let me know if you would like to take this further. Kind regards, The Exotic Direct Team.

Miss Louise Simpson

Bekræftet af Feefo

5 years ago

Hvad Miss Louise Simpson sagde om ExoticDirect:

Great policy

Great cover would recommend

Imane

ExoticDirect

5 years ago

Hello Louise, Thank you for rating us 5*s! It's Great to hear that you are satisfied with our services . Kind regards The Exotic Direct Team

Har du ikke modtaget en invitation til en anmeldelse?

Feefo Trusted Service Awards

Vores uafhængige priser anerkender de bedste mærker inden for kundeservice. Vinderne findes ud fra de bedømmelser, de får fra deres kunder.

Hvad er Trusted Service Awards?

Hvorfor stole på Feefo-anmeldelser?

Læs mere om Feefo

ExoticDirect Anmeldelser

Hvordan indsamles Feefo-anmeldelser?

Hvem kan skrive en Feefo-anmeldelse?

Hvordan verificerer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?