Excellent service. Helpful staff. Claim form emailed within mins and cheque arrived 2 days after vet had emailed then the claim form. Thank you
Hayley
ExoticDirect
7 years ago
Hi Rachel,
Thank you so much for taking the time to leave your positive review.
Its lovely to hear you received a quick claims experience and you are happy with the service.
Kind regards
The Exotic Direct Claims Team.
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Del
TC
Trusted Customer
Dorset
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Simplicity itself!
Easy automatic renewal of the policy
Martin
ExoticDirect
7 years ago
Dear Mr Hughes,
Many thanks for your review and we delighted to hear that you are pleased with the renewal process.
The Exotic Direct Team
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Del
Pålidelig kunde
7 years ago
Very helpful and competitive on price
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you found our staff helpful and the price competitive.
The Exotic Direct Team
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Del
TC
Trusted Customer
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Exotic Direct have given an excellent service to my Gallah for last 17 years.
Alec
ExoticDirect
7 years ago
Dear Mrs Sodha,
Thank you so much for giving us this positive review.
We're really pleased to hear that the service you've received from us over the last 17 years has been excellent - and we'll do everything we can to make sure this upcoming year is no different.
If there's ever anything we can do to help or assist you, please do get in touch and let us know.
Kindest regards,
The Exotic Direct Pet Insurance Team
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Del
Pålidelig kunde
7 years ago
Great renewal price, easy to renew, very happy (me as well as Roxy, our bearded dragon!).
Alec
ExoticDirect
7 years ago
Thank you for giving us this positive review.
We're really pleased to hear that you (and also Roxy!) are happy with the renewal process and the price of the cover,
If you ever need our help with anything, please do let us know and we'll do everything we can to assist you.
Kindest regards,
The Exotic Direct Pet Insurance Team
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Del
Pålidelig kunde
7 years ago
Simple and straightforward process
Alec
ExoticDirect
7 years ago
Thank you for leaving us this positive review. It's great to hear you found our process to be simple and straightforward.
If we can ever be of any further help or assistance, please do let us know.
Best regards,
The Exotic Direct Pet Insurance Team
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Del
Pålidelig kunde
7 years ago
Happy for it to just continue on direct debit
Happy with cover provided, very happy to continue with policy.
Louise
ExoticDirect
7 years ago
Hi There
Thank you so much for taking the time to leave us your review and for rating us with 5 stars!
It is great to hear you are happy with the cover provided and are happy to continue with your policy for another year.
Kind Regards
The Exotic Direct Team
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Del
Pålidelig kunde
7 years ago
Poor communication. Not kept informed of delays.
Poor communication with the progress of my claim. I understand that things may take time to process, but do not advertise that you can deal with a claim in 5 business days and then not communicate...
Læs flere
Hayley
ExoticDirect
7 years ago
Hi there,
Thank you for taking the time to leave your feedback.
We are sorry that you felt there was poor communication, it is our aim at Exotic Direct to always keep our customers updated.
We understand that our claims processing time is not up to our usual standards at present and we are working very hard to correct this.
We have taken your comments on board and we have addressed the issue regarding the poor communication, if you would like to speak with us in more detail please do not hesitate to contact us.
Kind Regards
The Exotic Direct Claims Team.
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Del
TC
Trusted Customer
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Excellent service!
They provide 5 star service and everything is easy to do with them!
Louise
ExoticDirect
7 years ago
Dear Elaine
Thank you so much for taking the time to leave us your review and for rating us with 5 stars!
We are so happy to hear your great comments regarding our efficient service!
Kind Regards
The Exotic Direct Team
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Del
Pålidelig kunde
7 years ago
//
Louise
ExoticDirect
7 years ago
Hi There
Thank you so much for taking the time to leave us your review and for rating us with 5 stars!
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.