Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af ExoticDirect

Viser alle 1,994 anmeldelser

Trusted Customer

Bekræftet af Feefo

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Slow completion of claim

Took a long time to settle the claim. Even when claim was approved it took weeks to receive the funds. I had to send emails to chase and make calls to find out when payment might be. Being out of...

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Hayley

ExoticDirect

6 years ago

Hi Sharon, Thank you for leaving your feedback and we are sorry to hear that it took a while for you to receive the funds for your claim. We understand over the last few months our claims processing times have been slower than usual. We're working hard to reduce our handling times and to get back to our usual level of service. Please do give us a call if you would like to discuss this further. Kind Regards, The Exotic Direct Claims Team.

Pålidelig kunde

Bekræftet af Feefo

6 years ago

Good price great product

Great product. Arrived earlier than expected

Alec

ExoticDirect

6 years ago

Thank you for giving us this positive review. We're very please to read that you're happy with the new policy and that the documents arrived with you earlier than expected. If we can every be of any further help or assistance, please do let us know. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Bekræftet af Feefo

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

I noticed an error with your online application for pet insurance and needed to telephone to discuss as a result. This was inconvenient and no doubt costly.However, the call handler was very pleasant...

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Louise

ExoticDirect

6 years ago

Hi Emma, Thank you for taking the time to leave us your review. We are pleased to have been able to assist you over the telephone and our apologies that you had issues online. Any problems reported to us will be passed to our website team to rectify so thank you for bringing this to our attention. Kind Regards The Exotic Direct Team

Pålidelig kunde

Bekræftet af Feefo

6 years ago

It’s great to know that my parrots are covered. My cover seems to be cheaper each year which is great. Both my parrots are clowns and acrobatic so it is important to have cover for them.

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to leave us your review and for rating us with five stars! We are delighted to hear your lovely comments regarding our cover and your premium! We are also pleased to hear your cover can offer piece of mind for your acrobatic parrots :) Kind Regards The Exotic Direct Team

Pålidelig kunde

Bekræftet af Feefo

6 years ago

I managed to get forms filled out fairly straight forward

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to leave us your review. We hope you are happy with your new policy. If you have any questions, please do not hesitate to contact us. Kind Regards The Exotic Direct Team

Trusted Customer

Bekræftet af Feefo

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

An excellent helpful service with friendly staff.

Louise

ExoticDirect

6 years ago

Hi Benjamin,Thank you for taking the time to leave us your review and for rating us with five stars!We are delighted to hear your lovely comments regarding our helpful & friendly service, thank you!Kind RegardsThe Exotic Direct Team

Pålidelig kunde

Bekræftet af Feefo

6 years ago

Easy to renew policy

It was easy to renew the policy and we were happy with the annual cost.

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to leave us your review and for rating us with five stars! We are delighted to hear your brilliant comments regarding your renewal and new premium! Kind Regards The Exotic Direct Team

Pålidelig kunde

Bekræftet af Feefo

6 years ago

Uploadede medier

Se alle medier (2)

Easy to arrange and good value.

Very easy and straightforward to arrange vet insurance for our two young leopard geckos, Agnes and Pixie. Only took a few minutes. Cheaper than expected too. Very happy. Would recommend.

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to leave us your review and for rating us with five stars! We are delighted to hear your great comments regarding our cover and premium. We are also very pleased to hear you are happy with your new policy and would recommend us, thank you! Kind Regards The Exotic Direct Team

Pålidelig kunde

Bekræftet af Feefo

6 years ago

Uploadede medier

Se alle medier (2)

Exactly what I required for my 2 birds and a good quote

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to leave us your review and for rating us with five stars! We are very pleased to hear you are happy with your new policy! Kind Regards The Exotic Direct Team

Trusted Customer

Bekræftet af Feefo

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

I thought it was very easy to buy from exotic direct online everything was very clear

Louise

ExoticDirect

6 years ago

Hi Paul, Thank you for taking the time to leave us your review and for rating us with five stars! We are so pleased to hear your great comments regarding our website and application process, thank you! Kind Regards The Exotic Direct Team