Emperor Divers Anmeldelser

Thank you very much for your feedback and kind comments about the instructors and dive boats. Unfortunately from time to time instructors get sick which can leave us short staffed. As our intention is to provide a top quality service we as a company are selective as to the instructors we use and it is not always possible to find a replacement at short notice. I apologise for the inconvenience this caused and have discussed the matter with your instructor to see how the situation could have been handled better. Our daily dive boats are scheduled to return around 16:00hrs depending on how many dives are being done. Sometimes this can mean an extended surface interval between dives. We are currently looking at the possibilities of a half day boat or a speedboat trip for people who may require this but as you can imagine this will require enough people to want this service to make it viable. We are always looking at ways to improve our guests experience and would welcome any thoughts you have at operations.hrg@emperordivers.com Best regards Shaun & the Hurghada team

Thank you for taking the time to give us your thoughts on your recent trip. I am glad you had a good trip over all and the points you mention have been reviewed as follows. The mechanic has checked the toilet in cabin 11 and we changed the seat. The sundeck furniture and mattresses were new and we try our best to maintain them between trips. Unfortunately we have not found a way to keep them looking 100% with the sea-water, sunshine and heavy use but will continue to trial new materials to see if they can be improved. I am sorry your pick-up was late. This was due to other pick-ups taking longer than expected. We try to pick-up at the time stated but sometimes delays occur that are outside our control and we are very sorry if this caused any inconvenience. Thank you again for the feedback and I hope to see you again here in the Red Sea. Jens, Emperor Fleet Manager

and our guides on that day made no attempt to go any deeper with you, in fact your dive ended at around 10meters. I think due to your previous diving experience, you would have been better off starting with a Scuba Review/refresher or a private guide. We try to identify these needs during the booking process, and I notice that we did request your diving experience on a number of occasions; however you did not provide them to us. We therefore booked the service you requested, namely standard guided diving with equipment. We always try to ensure people have the best possible diving holiday with us and I note that you have some credited diving days on file. It would be our pleasure to host you back here in Marsa Alam; however I would suggest booking either a refresher or a private guide. Our reservations team can help you with that, and we can then get you in the water here with the kind of diving you have in mind. Feel free to contact me on the below email to discuss this matter further. I hope to see you again, best regards, Luke, Manager manager.marsa@emperordivers.com