Electricpoint.com Anmeldelser

Hello Paul, I am trying to locate your K2743's & 817's now they should have been part shipped, i am waiting for t a proof of delivery from our carrier. The 818's (Rectangular Extension box) we have had on order with BG since September. I have just phoned BG to chase and they are now advising delivery in January! BG import everything so when they run out of something it can be months which causes us real headaches, we are actually reviewing this particular supplier and considering removing them from the website completely. You have my apologies, I will update you on the missing order ASAP. Kind Regards, Allan

We have no proof of delivery, I am sending your order again via DPD on a next day service. The K2743's and 817's will be delivered on Monday, let me know if you don't see them... Do you want to wait for the 818's or would you like a refund? Kind Regards, Allan

Hello Paul You have been refunded for the spacer bars, I was too late to cancel the goods they are on their way too you, you have them free of charge if they are of any use now. I do apologise for the delays. Kind Regards, Allan

Hello Mark, I am told the replacement heater should have been/will be delivered direct to you from Adax today? Please let me know if this isn’t the case, I do hope it in a+ condition? I have processed a £10 refund by means of an apology, which should appear in the next day or so. You shouldn’t have had to wait so long for a replacement. We failed to communicate what was happening and indeed should have put more pressure on Adax to resend your order. It’s no excuse but staff holidays and sickness meant you were overlooked and for that you have my sincere apologies. Kind Regards, Allan

Sorry to hear that Dave, that's very frustrating. You don't have to suffer, if you want a replacement please don't hesitate to get in contact with me its not a problem. Kind Regards, Allan

I do apologise for this I can see the long delay on your order. We were waiting on an imminent delivery from Hager with your distribution boards. This delivery was pegged back several times so we thought we were about to dispatch your goods but they just didn't turn up. We are at fault for not communicating this too you. Should you wish to order from us in the future please get in touch with me personally I will ensure we look after you. I hope we get the chance to make amends Kind Regards, Allan