found them to be very easy to deal wth and would recommend
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Del
WI
William
5 years ago
Hvad William sagde om ebookers:
Fault with booking
Tried three times to make this booking and although the booking wasn’t made they took my bonus that I had on my account. As the hotel had limited rooms left I had to make the booking without using my...
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Customer Support Team
ebookers
5 years ago
Hi there, we are extremely sorry for the inconvenience caused and it was never our intention to disappoint you. We have reviewed your booking & can see that bonus points are now been credited back to your ebookers account. You can use the points for your future booking. We can understand the level of frustration in this situation and would like to apologise for all the hassle caused, once again. Your feedback is very important for us and will definitely improve our services so that other customers should not face any difficulties while booking a reservation with us. Thanks, ^BK.
WI
William
5 years ago
This problem hasn’t been resolved so far. I’ve just spent nearly an hour on your chat trying to explain and in the end chat stopped responding. This is the second time I tried to get the issue resolved and the chat has stopped working.
Customer Support Team
ebookers
5 years ago
Hi there, we are sorry for the inconvenience caused and would request you to call our Customer Support Tem at 0203 788 4832 (Local rate) or 00 44 203 788 4832 (From abroad (charges apply) for immediate assistance. You can call us 24 hours a day, 7 days a week. Thanks, ^BK.
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Del
Troværdig kunde
5 years ago
Uploadede medier
Se alle medier (1)
Best hotel for lguestooking after guests
Excellent service, probably best service from staff in lahore. Lovely swimming pool. Gym probably needs upgrade.Breakfast lovely. Room cleaning spot on in the current climate. Security is like...
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AF
Abdul Fattah
LondonSE184BU
5 years ago
Hvad Abdul Fattah sagde om ebookers:
Was easy to choose my flight and book it and the ticket price was acceptable
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Del
SI
Simon
5 years ago
Hvad Simon sagde om ebookers:
Overpriced
As VIP member I feel that the prices are cheaper on Expedia which is the same company and I have been a loyal member with ebookers and get stung on prices
Customer Support Team
ebookers
5 years ago
Hi there, we appreciate your feedback and would like to apologise for the inconvenience caused. We use a live system with current rates along with the availability. Since the reservation database is updated constantly, the prices are never guaranteed as they may fluctuate anytime. Occasionally it is possible that the system might take time to update the actual cost of the booking, therefore, there might be a price difference. However, the correct price might get updated on the payment page. Moreover, rates are subject to change until your reservation has been purchased and booked. We can assure you that our prices are not false :). For future reservation, if you actually get a lower rate, we do offer a price guarantee and would request you to refer to the following URL for the terms and conditions and the process to file a claim:
https://www.ebookers.com/p/info-other/guarantees
Thanks,^SS.
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Del
Troværdig kunde
5 years ago
Excellent
Easy booking system and great value
0
Del
Troværdig kunde
5 years ago
Great price on accommodation plus cash reward. Easy to complete booking
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Del
Troværdig kunde
5 years ago
Good price and very good service
Very good service
1
Del
Troværdig kunde
5 years ago
Good service
Very professional service dealt with an issue quickly and satisfactory
At ebookers we believe in more rewarding travel experiences and as travel lovers ourselves, we understand that your journey begins with the planning of your trip. If you need help with an existing booking, chat now to our Virtual Agent
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
At ebookers we believe in more rewarding travel experiences and as travel lovers ourselves, we understand that your journey begins with the planning of your trip. If you need help with an existing booking, chat now to our Virtual Agent
