Despite me emailing you to point out you had incorrectly put my billing address as my delivery address, you still delivered it to the wrong place, which was highly inconvenient. I emailed to...
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Towels R Us
Duncan Stewart
14 years ago
I`m sorry that that nobody got back to you about this, normally we pride ourselves on sorting out queries for customers, so apolgies that nobody got back to you. Just to confirm that the address will of been put incorrectly by yourself when ordering and not us, our despatch dept will of worked from the information provided when the order was placed.
It seems you then e-mailed us to point the change of address and I`m sorry that we did not act on this, it is possible that the items had been despatched before we received your e-mail.
Kind Regards
fraser
towelsrus.co.uk
This is the 4th time I've ordered personalised towels from Towels R Us and they are fantastic as always. There was an error with my order, but I heard back from the company within hours of...
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