Dobies Anmeldelser

Many thanks for leaving your positive review. I am pleased you are happy with our service, that your order was well packaged and delivered promptly. Your comments are much appreciated.

Thank you for your review and feedback. We are sorry to hear of the issues you have experienced reviewing your order status. We are currently working on our website to bring this feature back as it was temporarily removed due to some issues. Customer communication is very important to us and whilst our website does not have this feature, we are in the meantime, ensuring to send all customers a dispatch notification email with there tracking information so you can keep up to date on your order status. If any delays occur to an order, we will email you also to inform you of any issues. We can confrim your email address has been updates against your account to ensure no further issues occur.

Thank you for your review. We sincerely apologise that you did not receive a follow up in relation to your order. We have emailed you directly in relation to this and apologies for any disappointment and inconvenience caused. Kind Regards, Dobies

Thank you for your review. We are sorry to hear that your original bulb was rotten on arrival. We are pleased to hear that we were able to get this resolved but apologise that there was a lengthy delivery time. We appreciate your comments and will pass on your feedback. Kind Regards, Dobies

Thank you for your review. We are pleased to hear that you are happy with the product and service that you have received. We always appreciate positive feedback and pride ourselves in ensuring our customers are delighted with all aspects of the service received. Kind Regards, Dobies

Thank you for your review. We are sorry to hear that the garlic bulbs on a previously order arrived mouldy, we have arranged for some replacements to be sent out to you which we are sure that you will be delighted with. Kind Regards, Dobies

Thank you for your five-star review. We are so happy to hear you are delighted with your order and this arrived to you safely. Thank you for taking the time to provide us with your positive feedback, it is truly appreciated.

Thank you for your five-star review and feedback. We are so happy to hear your order arrived to you safely. We are sorry to hear the delivery took a bit longer than expected. Unfortunately, this can occur during this season, but our couriers are doing everything they can to get our parcels to our customers as quickly as possible. We appreciate you taking the time to provide us with your feedback.

Thank you for your feedback and review. We are happy to hear your order arrived safely and you are happy with the goods. We always ensure to send a dispatch notification email with all orders including the tracking number and link to where this can be tracked so our customers are kept informed of when they can expect to receive their parcel. Unfortunately, these emails may end up in your spam folder, but this will be dependent on your emails settings and is not something we can control sadly. We send out all items when they are ready. For live plants this is not guaranteed to be at the same time, and for other items we ensure they are packaged safely for transit which may mean some orders are split into more packages to ensure goods have enough room in each package and meet the couriers package weight limits. If you provide us with your email address, we ensure to send you a dispatch notification for each item when this is collected from our nursery by the courier. Thank you for your feedback regarding your experience, we have passed this on to the relevant team.

Thank you for your kind comments and 5-star review. We are delighted to hear you are pleased with the service received and your order reached you safely.