Great Service from online ordering to pick up, Excellent quality, prices and easy ordering, good communication and the guy even helped put the flooring into the car with a smile!
Kennedy Allan
Direct Flooring
5 years ago
Thank you for your kind feedback, hope you are loving your new flooring!
Produktanmeldelser
Købsdato: 05/03/2021
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Bekræftet af Feefo
5 years ago
Items were not in stock so had to wait over 2 weeks and this delayed us getting the flooring done. We are now unable to get a refund on the flooring that’s unopened and unused as they said has to be...
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Kennedy Allan
Direct Flooring
5 years ago
Hi, I am sorry to hear that the pre-order disrupting your plans, unfortunately I think there's been a mix-up in the information told about the returns.
In this case, we will honor the collection date, rather than purchase date, to ensure you have enough time for fitting.
We have discussed this over the phone and come to a solution this morning.
I hope you are loving your new floor regardless and we thank you for your feedback.
Terrible Service, took my money knowing what I ordered wasn't in stock. Was assured delivery would be 3/5 working days! They called to tell me that they hadn’t had my items in stock for a few weeks...
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Kennedy Allan
Direct Flooring
5 years ago
Hi Gary, as our stock online is not live, our team will call as soon as possible to advise of any delays in delivery.
Because of this, no one could have assured you of a 3-5 working day delivery.
We have a certain few products (out of a selection of 100+ flooring's only 3/4 of the most popular have a slight wait!), that normally have a wait list of around 2/3 weeks. The stock normally arrives much sooner than this, and our estimation is always 'worst case scenario' to allow you to plan accordingly. When stock does arrive into us, it is dispatch ASAP -normally the same working day/ the following working day (depending on timing and amount of orders), as your delivery address requires shipment via 'Hebrides Haulage', delivery would have been a following 2-3 days after dispatch.
Regardless of this, you were unhappy to wait, of which we honored and issued a full refund within an hour of you placing the order.
Had to wait nearly a month for flooring to come in stock
Kennedy Allan
Direct Flooring
5 years ago
Hi, unfortunately the order you placed, was one of our most popular floors, which had a slight delay coming over from the manufacturers in Germany!
The manufacturers are struggling to keep up with our customers' demand, and so a select few floors are on a wait list.
Your order for Trend Oak Grey was on a 2/3 week delay at the time of purchase (11th February) and arrived with us 2 weeks later, and was on the first truck to Aberdeen (Wednesday the 3rd of March, our shops each get a delivery once per week, and Aberdeen is every Wednesday). The order was then collected the very same day.
We hope you love your new flooring, regardless of the slight delay, and we are grateful for your feedback.
Direct Flooring began trading in March 2001 with two stores in Glasgow, and high hopes. Direct Flooring is now Scotland's largest independent specialist flooring retailer with thirteen stores throughout Scotland, and plans underway for more.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Direct Flooring began trading in March 2001 with two stores in Glasgow, and high hopes. Direct Flooring is now Scotland's largest independent specialist flooring retailer with thirteen stores throughout Scotland, and plans underway for more.
