I received a phone call from Decor Harrogate on the day I placed the order advising that the lampshade was being posted, when it would be delivered & by whom.
Poor until I sent a video of item and asked to be passed through to managment.
Nick
Decor Harrogate
8 months ago
I'm sorry you were unhappy with the service you received. Once we had received your complaint we resolved it within the next 24 hours and then fully refunded you on the next working day. We always ask for pictures/videos so we can see what the problem is. We also said there was no need to post the shade back to us so you actually received a free shade and a full refund.
Produktanmeldelser
Nick
Decor Harrogate
8 months ago
I'm sorry you were unhappy with the quality of the shade which was fully refunded.
With regards to it being small it is unfortunate that you chose the wrong size but our sizing is clearly stated on the website.
We are a lighting, furniture and soft furnishings store based in Harrogate since 1947. We specialise in lampshades and are a proud stockist of David Hunt lighting.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
We are a lighting, furniture and soft furnishings store based in Harrogate since 1947. We specialise in lampshades and are a proud stockist of David Hunt lighting.