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Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

CruiseAway Anmeldelser | Kundeservice Anmeldelser af https://www.feefo.com/reviews/cruiseaway | Feefo

Viser alle 1,508 anmeldelser

MARTA

5 years ago

Købsdato: 01/08/2019

Hvad MARTA sagde om CruiseAway:

The customer service ladies have been very helpful, every time we had a question they have message back and provide us with the right information. Very professional service. Thank you.

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Philip Glencoe

5 years ago

Købsdato: 01/08/2019

Hvad Philip Glencoe sagde om CruiseAway:

Very helpful in booking but one or two unanswered emails prior to the boarding was concerning.

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Trusted Customer

Perth WA Australia

7 years ago

Købsdato: 09/07/2018

Hvad Trusted Customer sagde om CruiseAway:

Not as personnal over phone as a travel agency

We have not ventured on our cruises as yet, as it is for February and March 2020 Sydney to Perth then Perth to Sydney. Have been told when we looked at these cruises that there was on board credit,...

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Angela

CruiseAway

7 years ago

Dear Mr Evans

I am sorry to hear of your booking experience. As our customers are our most valuable asset, We strive every day to provide an exemplary level of service and make the entire experience as easy and pleasant as possible. I will contact you to discuss the matter in further detail to ensure a positive outcome moving forward.

Kind Regards

Angela Jenkinson

Sales Performance Manger

Trusted Customer

5 years ago

Hi Angela, Just to let you know that we have paid for both cruises on Radiance of the Seas. We had to book our own flights and hotel accommodation before and after Cruise's, with a different supplier as not happy of the choices from Cruise Away, and still no offer of on board credit. Thank you Nigel

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Pålidelig kunde

5 years ago

Købsdato: 01/08/2019

Happy Cruisers

Very happy cruisers, always deal with Kerryn she is a delight, knowledgeable and friendly.

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Williams

Emerald beach

5 years ago

Købsdato: 01/08/2019

Hvad Williams sagde om CruiseAway:

They could have got our deposit refund $3,600 due to cancellation

Not satisfied in not trying harder to get our deposit of $3,600 refunded back to us

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CATHERINE

5 years ago

Købsdato: 01/08/2019

Hvad CATHERINE sagde om CruiseAway:

Responsive, helpful and friendly

Very responsive and helpful

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Nigel

Sydney

5 years ago

Købsdato: 01/08/2019

Hvad Nigel sagde om CruiseAway:

Positive outcomes

My wife and I have had consistently good service from our Cruiseaway representative for going on 10 years now. We have on numerous occasions asked for pricing reviews in the runup to specific cruises...

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Kevin

Brisbane

5 years ago

Købsdato: 01/08/2019

Hvad Kevin sagde om CruiseAway:

Yes we will book with Jocelyn on future cruises.

Jocelyn was extremely helpful and always on the ball.

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Clementina

5 years ago

Købsdato: 01/08/2019

Hvad Clementina sagde om CruiseAway:

False advertising, con merchants they demand a deposit without sending you an itinerary Promise your deposit refund,I have been waiting for six weeks . Do not book with them

Kylie Cornish

CruiseAway

5 years ago

Dear Mrs Prince, Thank you for your feedback, I would like to help you further can you please email me with your booking number to customerexperience@cruiseaway.com.au. Kind Regards Kylie Cornish Customer Experience Officer.

Clementina

5 years ago

Thank you, I now have received my refund, it took far too long to what I was promised An inconvenience as I had to pay my credit card befor the refund. And thanks for keeping the extra credit card fee

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JUNE whalley

beeliar w,aus 6164

5 years ago

Købsdato: 01/08/2019

Hvad JUNE whalley sagde om CruiseAway:

so well looked after that we have again booked another cruise and are now b

because staffwere so helpful

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Om CruiseAway

Founded in 1995, CruiseAway is Australia's first dedicated online cruise retailer and fully licenced and CLIA accredited travel agent. CruiseAway boasts an expert team of passionate, accredited cruise experts based on the Gold Coast. CruiseAway offers a wide variety of more than 30,000 cruises ranging from luxury and world voyages to European river cruises, expedition cruises and a fantastic range of popular cruises closer to home from the world’s most loved and reputable cruise lines. CruiseAway is also proud to specialise in exclusive packages, which include flights, pre and post cruise stays, tours, excursions and more.

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(07) 5593 6444

Suite 15, 240 Varsity Prd, Varsity Lakes, Queensland, 4227, Australia

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