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Thank you for your review. We are pleased to learn that you found our Travel Director so impressive and that the information he shared enriched your experience so much. It is encouraging to know that you would consider travelling with us again, and we will ensure that your kind words are passed on to him. We hope to welcome you on another journey in future.

Thank you for your review. We are pleased to learn that you found our Travel Director so knowledgeable and our Coach Driver so skilled in handling the roads, and that you enjoyed the countryside and the cities you visited. We will ensure that your kind words are passed on to them. We were sorry to hear that the amount of free time between excursions felt excessive, and that you were often left to find your own activities while waiting to be collected. We will share this feedback with our Product Development Department so that the balance between scheduled activities and free time can be reviewed. We hope to welcome you on another journey in future.

Thank you for your review. We are pleased to learn that you found your Travel Director and Coach Driver such a strong pairing, and that the trip was so well organised, with a pace that suited you and sights that made such an impression. We will ensure that your kind words are passed on to them, and we hope to welcome you on another journey in future.

Thank you for your review. We are pleased to learn that you found our staff excellent, and that your Travel Director in particular made such a positive impression. We will ensure that your kind words are passed on to him. We appreciate your candid comment on the amount of free time devoted to shopping, especially in Sorrento. As you rightly observe, travellers value different things, but we understand that you would have preferred that time to be used differently, and we will share this with our Product Development Department for consideration. We hope to welcome you on another journey in future.

Thank you for your review. We are pleased to learn that you found the tour so well organised and run, with a good balance between sightseeing and time to relax at the end of each day. It is particularly encouraging to hear such high praise for your Travel Director, whose kindness, attentiveness and personal touch clearly made a lasting impression. We hope to welcome you on another journey in future.

Thank you for your review. We are pleased to learn that you found our Travel Director so calm, caring and knowledgeable, and that his approach set such a positive tone for the whole holiday. We will ensure that your kind words are passed on to him. We also appreciate your balanced comments on the accommodation, which we understand to be simple but suited to the price point, and we are encouraged that the itinerary offered such a fitting introduction to Italy. We hope to welcome you on another journey in future.

Thank you for taking the time to share such detailed feedback. We are pleased to hear that you found the tour full-on and well worth the cost, and that your Coach Driver and Travel Director were so fantastic. It is also encouraging to know that you enjoyed such a wide range of experiences across Denmark, Norway and Sweden, from the Fjords cruise and the Flåm railway to the sculpture park, the funicular and the guided art tour of the underground railway, and that you would recommend the tour to others. We are sorry to learn that you were placed in a shared room with a fellow guest whose sleep was disrupted, and that you needed to pay for a single room after several nights of poor rest. We appreciate your advice for future travellers regarding the single supplement, and your comments will be shared with our Operations Department so that room-sharing arrangements can be reviewed. Thank you once again for your comments.

Thank you for taking the time to share your feedback. We are pleased to hear that you found your Travel Director so knowledgeable and personable, and that his good humour helped the whole group to feel at ease. It is especially encouraging to know that he took such care to accommodate guests with physical limitations and looked after everyone so attentively. We appreciate your observation that your enjoyment of the trip owed so much to his skill as a guide. Thank you once again for your comments.

Thank you for taking the time to share your feedback. We are pleased to hear that you found your Travel Director excellent, and that she went so far beyond her role, including calling at the hotel on the first morning to check that everyone was comfortable and offering to accompany guests on the Skyway when the weather turned wet in Bangkok. We also appreciate your understanding that some activities had to be cancelled during the rainy season, and it is encouraging to know that the alternatives arranged in their place were so well received. Thank you once again for your comments.

Thank you for taking the time to share such detailed feedback. We are pleased to hear that you found your Travel Director extremely good, and that his thoughtfulness in suggesting plans and places to visit for those not joining the optional tours was so appreciated. We are sorry to learn that you were disappointed with the cancellation terms and charges that applied, particularly given the unsettled regional situation and the additional costs you incurred in postponing your travel from Asia. We understand that you felt the safety and security of guests was not given sufficient weight, and we regret that this has left you feeling so dissatisfied. We also note that the non-smoking rooms at the hotel in Zeytinburnu were filled with smoke, which fell short of what you were entitled to expect. Your comments will be shared with our Operations Department so that the cancellation policy and the hotel concerned can be reviewed. Thank you once again for your comments.