Thanks for the order and the feedback. Glad you like the book and disappointing to read of the charges. It is frustrating as we spend a lot of time on the paperwork. In most cases, our EU deliveries go without a hitch. However, on occasion we do hear of problems like this. It is difficult to work out as charges applied vary by country and by item and some orders may attract no additional charges at all. it goes without saying that we have no control over these charges and we have worked hard to supply comprehensive delivery documentation, allowing customs departments to validate that shipment. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. We appreciate your business and are determined to help you in whatever we can. it is not for everyone but ebooks might be considered for some customers. Thank you!
