Received the shoes but didn't fit so returned for larger size. Bigger shoes dispatched to Evri on 15 or 16 September but still not delivered to me. Please chase Evri up for me as I'd like to get my...
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Helen
Chums
11 days ago
Thank you for your feedback. We’re sorry to hear that you are still waiting for your replacement shoes. We understand how frustrating this must be, especially as your exchange was dispatched to Evri on 15/16 September and has not yet been delivered.
Please accept our sincere apologies for the delay. As the parcel has been in transit for longer than expected, we will now classify it as lost with the courier and arrange for a replacement pair to be sent out to you as soon as possible.
Thank you for your patience and understanding. We appreciate your continued custom and hope your replacement shoes reach you quickly and provide the fit you are looking for. We apologise again for any inconvenience caused.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.