I thought your service was atrocious . You don’t answer emails & you don’t refund when the item is returned. Still waiting for a refund
Karen
Chums
2 months ago
Thanks for your feedback. I'm very sorry to hear you're unhappy with the service received. We have contacted you directly via email with more information regarding this review. Hopefully, this will rectify any issues raised here and we look forward to hearing from you.
Produktanmeldelser
Karen
Chums
2 months ago
Thanks for your feedback. I'm very sorry to hear you're unhappy with the service received. We have contacted you directly via email with more information regarding this review. Hopefully, this will rectify any issues raised here and we look forward to hearing from you.
Poor she just put the item on door step didn't ring bell when I went out before for she drove away and said she didn't think anyone was at home what if I had been on holiday the item could be on my...
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Sohith
Chums
2 months ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Produktanmeldelser
Sohith
Chums
2 months ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Thank you for shopping with Chums, we really appreciate your positive feedback.
Produktanmeldelser
Sohith
Chums
2 months ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Købsdato: 20/07/2026
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Bekræftet af Feefo
2 months ago
product good, courier very poor
Karen
Chums
2 months ago
Thanks for your feedback. I am pleased to hear that you are happy with the items you received. However, I am sorry to learn that you were not completely satisfied with the delivery experience. Having reviewed the tracking information, it appears that the parcel may initially have been delivered to a neighbour. However, as this has not been confirmed, we are unable to establish exactly what occurred during the delivery process. I appreciate how frustrating this uncertainty can be and I will ensure your feedback regarding the courier is noted. Customer feedback is important to us and helps highlight areas where improvements may be needed. Thank you for bringing this to our attention and please accept our apologies for any inconvenience caused. If you need any further help please contact us.
Produktanmeldelser
Sohith
Chums
2 months ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Sohith
Chums
2 months ago
We’d like to thank you again for taking the time to write this review about the item received. All feedback is highly appreciated, as it enables us here at Chums to further develop our products and services.
Well what can I say. Ordered 3 pair.
I got hubby to try a pair on and when I knew they were suitable, I washed them, only to find when hanging on the line, that one pair of bottoms was size small. I...
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Karen
Chums
2 months ago
Thanks for your feedback. It's very disappointing to hear of the issues encountered with this latest order. We have contacted you directly via email with more information regarding this review. Hopefully this will rectify any issues raised here, and we look forward to hearing from you.
Produktanmeldelser
Karen
Chums
2 months ago
Thanks for your feedback. It's very disappointing to hear of the issues encountered with this latest order. We have contacted you directly via email with more information regarding this review. Hopefully this will rectify any issues raised here, and we look forward to hearing from you.
First class, I’m very pleased with the customer service and general service.
I had to return an item, the return process was easy enough and I received a full refund a few days after the return.
Sohith
Chums
2 months ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Produktanmeldelser
Karen
Chums
2 months ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I will address your comments with our quality assurance and buying teams for review. I can see that both the return and refund have been processed for you, and the amount credited back to the original form of payment. If you need any further help please contact us.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.