Courier delivery was not what was agreed. I live in a gated community with a gatehouse office which is not manned until 9am. This was communicated to the company before delivery but the courier...
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Ceiling Fans Warehouse
17 hours ago
Thank you for your feedback, and we’re really glad to hear you’re happy with the fan itself.
We’re truly sorry about the delivery experience you had. We completely understand how concerning it must have been to find your parcel left outside the gatehouse, especially after you’d taken the time to communicate the access details with us beforehand. That’s not the level of service we expect from our delivery partners.
As soon as you notified us, we raised this with the courier so they could review the incident and address it with their team. We appreciate you bringing it to our attention, and we’re relieved the item was safe and undamaged when the office manager arrived.
Thank you again for your patience and for giving us the opportunity to improve. If there’s ever anything else we can help with, we’re here for you.
Produktanmeldelser
Købsdato: 08/04/2026
0
Del
NH
Naomi Hatherly
Bekræftet af Feefo
AUS
8 days ago
Hvad Naomi Hatherly sagde om Ceiling Fans Warehouse:
They were very helpful after i ordered the wrong fans to start with. Getting them exchanged was a pain free experience.
The fans themselves were top quality and a very decent price.
Produktanmeldelser
Købsdato: 17/04/2026
0
Del
KN
Kevin O’Neill
Bekræftet af Feefo
AUS
12 days ago
Hvad Kevin O’Neill sagde om Ceiling Fans Warehouse:
I've purchased from Ceiling Fans Warehouse before. I got a bad batch of Claro Whisper DC fans and they were great with the after-sales support. They had the 3 fans replaced and even installed by...
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