Cedar Tree Insurance Anmeldelser

Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided! I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers. As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include: Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.). Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family. Up to 20% off any insurance you take directly from us. You can access the club athttps://www.cedartreeinsurance.com/club/

Thank you for your review. We're sorry to hear you are unhappy with the cost of adding your medical condition. The reason for the charge was not specifically the medical condition itself but the loss of the 26.5% discount you'd originally received for having no declarable pre-existing medical conditions. There are several hundred conditions that result solely in the loss of that discount, medium and high risk conditions then carry a further premium.The discount we give for having no pre-existing medical conditions is based on the historic data we hold showing that on average people with no pre-existing medical conditions are less likely to need to cancel or cut short their trip do to a medical issue, or need medical treatment while abroad. We were unable to escalate your complaint as the charge made was only the difference between the premium you had been charged and the premium you would have been told if you'd provided this information at the point of renewal, and the addition premium is based on the additional risk for your updated profile. No surcharge or administration fee was charged for the change in circumstances. I'd also like to note that our policies do not require declaration of the common cold ('sniffles') as you wouldn't receive prescription medication for this. You were required to declare your chest infection as it required prescribed medication from a doctor in the last 12 months. If you don't have any further prescribed medication in the coming 12 months then the discount will be reinstated at your next renewal.

Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided! I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers. As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include: Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.). Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family. Up to 20% off any insurance you take directly from us. You can access the club athttps://www.cedartreeinsurance.com/club/

Thank you for your review. Our site is tested in Chrome, Firefox, Edge and Safari for all releases and we have no known issues with our site at this time. Our team has gone through the sites in all these browsers again this morning both in normal and private/ingonito mode and have been able to complete a quote without issue. The only way our site wouldn't work is if you've manually disabled essential cookies (it works without issue if you Deny non-essential cookies in our privacy pop up). As we've no other reports of issues with our form and we can't replicate an issue we'd appreciate if you could contact us to provide more information on what you struggled with and why, if you sent it in to dpo@cedartreeinsurance.com they will get it routed to the right place for you.

Thank you for your review. I've had a look at our systems and you've purchased three policies from us in the last year, the latest one was on Thursday for £55.50 and I can see a single card transaction for that amount on our system. If you're seeing a second charge for you most recent policy, please contact our customer services team using the details on https://www.cedartreeinsurance.com/contact-information.php so we can investigate further for you.