Thank you for your review.
Upon checking our records, we received your two emails and have replied to them, and we have not received any other reports from our clients mentioning they were experiencing issues when trying to email us. Regarding our telephone numbers, the numbers on our website, on your Policy Wording document and in your certificate are correct. If you experienced any issues with our lines, please provide us with the telephone number you have tried to reach, so we can investigate.
If you have any questions, please let us know.