I felt harassed by the number of renewal reminder emails and phone calls leading up to the renewal date for my policies. Then when I did renew (on time) they were very slow in issuing the...
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Katherine Ducie
Caunce O’Hara
2 years ago
Hi Alan,
Thank you for taking the time to write a review.
I’m sorry to hear you are unhappy with your experience. I believe my colleague Husain has contacted you to discuss the matter.
We’ve made a note on file for our Customer Service team to only contact you on your renewal date.
With regards to the policy documents, when paying via BACS it can take a few days for the payment to be processed and the documents to be sent whereas when paying by card the payment goes through quicker, and the documents are issued as soon as the payment goes through.
If there is anything else we can help with, please do let me know.
Kind regards,
Katherine
I want a no nonsense, no hassle insurer and appreciate the paucity of 'newsletters' and no-pressure approach, plus they have not increased my premium year on year. What's not to like about this...
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Produktanmeldelser
Købsdato: 30/01/2024
0
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PS
Phillip Stephens
Bekræftet af Feefo
2 years ago
Hvad Phillip Stephens sagde om Caunce O’Hara:
Staff very knowledgable and helpful when selecting company insurance
Produktanmeldelser
Købsdato: 26/01/2024
0
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Pålidelig kunde
Bekræftet af Feefo
2 years ago
great service. Matt was great and quick answering my queries. the price was also unbeatable (he applied a discount). Overall nothing but an amazing experience!
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