The initial sales and delivery where handled promptly and professionally. However afte enquiring about returning the goods as I had order the wrong thing, we was informed there would be a 25%...
Læs flere
Steve
Caterkwik
8 years ago
MerchantMany thanks for your review. We're sorry you ordered the wrong item and do our very best to provide clear and accurate product listings to make this a very rare occurrence. Wherever possible we work to negotiate any restocking charges with our suppliers but as you will find across the industry 25% is a standard levy to cover the cost of repackaging, re testing and re selling as a graded item. I can assure you that the actual exceeds the charge.
Produktanmeldelser
Steve
Caterkwik
8 years ago
Many thanks for your review. We're sorry you ordered the wrong item and do our very best to provide clear and accurate product listings to make this a very rare occurrence. Wherever possible we work to negotiate any restocking charges with our suppliers but as you will find across the industry 25% is a standard levy to cover the cost of repackaging, re testing and re selling as a graded item. I can assure you that the actual exceeds the charge.
Some of the ordernwas sent to the wrong address, the rest hasn’t been received even though the order was placed with a forward delivery date.
Difficult to contact and talk to someone who can help
Steve
Caterkwik
8 years ago
Sincere apologises for the problems with the alternative delivery address. I have investigated how this was able to occur. I understand that Melody in our sales team has spoken to you and resolved the issue. Thank you for your patience and understanding.
They responded quickly and provided a very good delivery service. My only criticism would be the peculiarity that they would only accept a bank transfer, not a credit card payment, as delivery was to...
From order to delivery 18 days and that’s if it arrives when I’m being told it should be with me!! Having to chase up the delivery even when sending me an email saying it would be with me one week...
Læs flere
Steve
Caterkwik
8 years ago
We apologise for the extended lead time. Occasionally events beyond our control cause delays to our planned delivery schedule. We understand the frustration this causes and are very sorry for the original miscommunication.
Købsdato: 06/11/2017
0
Del
TC
Trusted Customer
8 years ago
Hvad Trusted Customer sagde om Caterkwik:
Very prompt delivery great machine dues what I need
Produktanmeldelser
Købsdato: 06/11/2017
0
Del
TC
Trusted Customer
8 years ago
Hvad Trusted Customer sagde om Caterkwik:
Very straight forward - staff were very helpful , even helped telling me when delivery time was due.
A excellent service from the company
Caterkwiks service is fine. Unfortunately their good service is let down by the efficiency of the delivery company. This is an important part of this kind of purchase.
Cater-kwik prices are second to none and the sales staff very helpful and informative, any items I have ordered have been delivered on time and in excellent condition. I would recommend this company...
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.