Caterkwik Anmeldelser

We apologise that the first microwave despatched was the incorrect model. Thankfully an extremely rare occurrence but of course we have reviewed the issues and potential improvement as a team. We can see that whilst we were indeed unable to provide an answer at the time we certainly pushed our supplier and the courier to gain information and a resolution and we did try to reassure of this with 8 separate emails.   

We thank you for your feedback and apologise for the problems with the coolers, the resulting inconvenience and delay (although 5 weeks? our records show that your order was placed on the 29th - and this review left on the 9th -  Nonetheless any delay is too long and we apologise sincerely.  We would like to clarify that although service department requested you leave the units to stand for a period following delivery we did not deny responsibility and agreed to replace the units. We fully understand the requirement for communicating delivery details and dispatches are sent with a corresponding email and/or text with tracking detail. We will be investigating why this apparently did not occur. .