I ordered the Pandora Butterfly charm on the 26th July, still not received and no communication at all from Burrells. This was a present for a special occasion, and not even had an e-mail to say that...
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Sarah
Burrells
5 years ago
Good Afternoon,
I am so sorry that you haven't received your order yet. Unfortunately looking into it I can see it is because we are waiting for a payment pending a bank transfer.
We will be in touch to discuss this.
Regards
Sarah
Burrells Customer Service Manager
I waited over a week for my order after it did not arrive I contacted them. They then investigated and discovered that the item was no longer in stock, slthough it was still shoeing as available on...
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Sarah
Burrells
5 years ago
Good Afternoon,
Please accept our apologies for any inconvenience or disappointment caused.
We try to keep our stock levels as accurate as possible, occasionally this isn't the case and we will look into what went wrong in this case.
We ordinarily contact customers as soon as possible in these situations, so I apologise that we didn't and you had to contact us.
Regards
Sarah
Burrells Customer Service Manager
Excellent service. Replied quickly with information about the bracelet I was buying for a friends birthday. The bracelet arrived sooner than expected with a lovely presentation box and bag ready to...
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