Bumboo Anmeldelser

Hello - Thanks so much for sharing your experience with us. We're so sorry to hear you'd found our website a little confusing - that's definitely not the experience we want for you. With regard to the trial packs, it's possible to adjust the quantity of the full sized box once the trial pack order has been placed. All you need to do is login to your account, select 'view and manage order', and then 'swap' on the subscription product. Alternatively, our customer care team are always happy to help, so please do feel free to reach out to them at wecare@bumboo.eco with any queries 😊

Hello - Thank you for your feedback. We're sorry to hear that your experience left you feeling disappointed. Our subscription service is designed to send a reminder email three days before each recurring order, allowing customers to amend, postpone or cancel their upcoming delivery. After investigating your account, we found that a reminder email was generated, but unfortunately it was not successfully delivered due to previous email settings which prevented our messages from reaching your inbox. We completely understand your frustration, as without receiving that reminder you were unable to make the changes you would have preferred before the order was processed. We can assure you that there was no intention to mislead or prevent you from managing your subscription. Thank you for your feedback, which helps us continue to improve both our service and our customer communications.