customer service was good, but I didn't receive my items on time, infact they were VERY late, the courier lost them apparently?
Building Supplies Online
Building Supplies Online
12 years ago
Thank you for your feedback, it is very much appreciated.
Wr apologise for any inconvenience the late delivery may have caused. We look forward to receiving any future orders you may have.
Regards,
BSO web team
i only received half my order and have emailed several times to ask when the other tin should arrive but never get a answer
Building Supplies Online
Building Supplies Online
12 years ago
Thank you for your feedback,
We can see from our records that the remainder of your order was delivered on the 30th April.
We apologise for any inconvenience this late delivery may have caused.
Regards,
BSO web team
Product did not arrive on day stated. No information forth coming as to why and had to contact bso to be told courier should have contacted me to say my order had been returned as damaged. Product...
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Building Supplies Online
Building Supplies Online
12 years ago
Thank you for your feedback,
We apologise for any inconvenience this delay may have caused. We hope that this does not put you off from using us again.
Regards,
BSO web team
Thank you for your feedback,
We have now issued you with a full refund. We look forward to processing any orders you may have in the future.
Regards,
BSO web team
Ordered 3 packs mending plates but only received 1. Sent email to explain I needed them for the Easter weekend to do the job.
Received the other 2 packs the following Thursday. Had no email or...
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Building Supplies Online
Building Supplies Online
12 years ago
Thank you for your feedback, it is very much appreciated.
We apologise for any inconvenience this late delivery may have caused. We do hope that this experience with us will not put you off from using us again.
Regards,
BSO web team
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