Thank you for sharing your feedback Mr Syddall .
We sincerely apologise for the inconvenience you experienced during your property purchase. We understand how frustrating delays can be, especially when dealing with such an important transaction.As a UK law firm, we are committed to adhering to strict anti-money laundering laws, which require thorough verification of financial information. These protocols are in place to protect all parties involved and ensure compliance with legal standards. However, we acknowledge that the process can sometimes be cumbersome and we are continuously working to improve our efficiency.
We appreciate your patience and are glad that the matter was resolved with the intervention of a senior manager. Your feedback is invaluable to us, and we will use it to enhance our services and prevent similar issues in the future.
Thank you for bringing this to our attention.
Best regards
Nicky
Bromleys Solicitors