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Brazier Consulting Services Ltd. Anmeldelser

Brazier Consulting Services Ltd is a professional Claims Management Company dealing primarily with PPI and PBAs.

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bedømmelseri det seneste år

Brazier Consulting Services Ltd. er ikke længere en aktiv Feefo-kunde
Viser alle 395 anmeldelser
TC
Trusted Customer
Swaffham
7 years ago
Købsdato: 28/11/2017
Hvad Trusted Customer sagde om Brazier Consulting Services Ltd.:
Success!!
Braziers have been very helpful dealing with our accounts and have been successful. I have recommended them to my sister. Many thanks
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Edward
Brazier Consulting Services Ltd.
7 years ago
Hello,

Thank you for taking the time to leave such a positive review. Hopefully we can achieve the same results for your sister.

If Brazier Consulting Services Ltd can be of any assistance in the future, please let me know and I'll happily deal with the requests myself.

Warm regards,

Edward Brazier
Director
Brazier Consulting Services Ltd
TC
Trusted Customer
7 years ago
Købsdato: 28/11/2017
Hvad Trusted Customer sagde om Brazier Consulting Services Ltd.:
Great service stress free and peace of mind
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Edward
Brazier Consulting Services Ltd.
7 years ago
Hello,

Thank you for the 5 star review.

We understand processes like this can be stressful, so we aim to take that away from the initial call all the way through to settlement!

We really appreciate the feedback and I'll pass it on to the team involved in your claim.

If you need anything else, please let us know.

Kind Regards,

Edward Brazier
Director
Brazier Consulting Services Ltd
Pålidelig kunde
7 years ago
Købsdato: 28/11/2017
Great fast service
Getting my money fast
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Edward
Brazier Consulting Services Ltd.
7 years ago
Hello,

Thank you very much for your 5 star review.

We appreciate all feedback and I'll feedback to the team involved in your claims.

Warm regards,

Edward Brazier
Director
Brazier Consulting Services Ltd

TC
Trusted Customer
Poole, DORSET
7 years ago
Købsdato: 28/11/2017
Hvad Trusted Customer sagde om Brazier Consulting Services Ltd.:
Good service
Fast service and helpful staff. Just a shame that they keep on for their payment even though you haven't received your payment yet.
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Edward
Brazier Consulting Services Ltd.
7 years ago
Hello,

Thank you for your valuable feedback.

We are currently reviewing our payments process to bring it in line with the rest of the process. 

We appreciate it can be annoying being called when you have not received the payment.

We've implemented different mechanics now to ensure we're confirming with the lender when a client is paid instead of trying to get the information from the client.

If there is anything further we can help you with, please let us know.

Warm regards,

Edward Brazier
Director
Brazier Consulting Services Ltd.
Pålidelig kunde
7 years ago
Købsdato: 09/11/2017
Bad customer service
I think some of your female staff could do with some more people training. Reason being was that found them very rude a girl called stacey gill was telling me to screen shot my statement from my...

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Edward
Brazier Consulting Services Ltd.
7 years ago
Hello,

I appreciate your feedback and have taken a detailed look into your case.

I am sorry that you feel you have been spoken to in a manner that is not befitting of a customer focused claims management company and I will be looking into the way your calls were handled.

Just to clarify regarding the legal side of things, the bank have 8 weeks to respond to your complaint under FCA guidelines. We sent your complaint on the 13th of September and the bank upheld the complaint on the 5th of October. The bank have 28 days to make payment from the date of the final decision, however, we get notification from the bank when a client has been paid, that is why your account was updated to the lender paid status.

Again, I apologise about your experience from a member of our staff and I will of course look into the calls and provide extra training where needed. If I can be of any further assistance, please contact me directly at: info@bcsclaims.co.uk

Kind Regards,

Edward Brazier
Director
Brazier Consulting Services Ltd.
TC
Trusted Customer
7 years ago
Købsdato: 09/11/2017
Hvad Trusted Customer sagde om Brazier Consulting Services Ltd.:
Feels like a debt company.
We didn't know that the charges hadn't been taken off when the money arrived in our account and we weren't billed until 2 weeks after, we then were bombarded with phone calls with attitude,I asked...

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Edward
Brazier Consulting Services Ltd.
7 years ago
Hello,

I'm disappointed to read your review.

I have taken a look at your case and can see we did actually invoice you on the 23rd of November. The letter from the bank stating you were due a refund was sent to you on the 16th of October. The bank have 28 days to pay you. All of our post is first class.

I apologise if the invoice did not reach you for two weeks, I cannot see how this is possible, however, it is no fault of our own.

With regards to not knowing the charges hadn't been taken off, the Letter of Authority and Terms and conditions you signed explicitly state in clause 3:

"I/we have entered into a contract with Brazier Consulting Services Ltd and request that all correspondence be sent to Brazier Consulting Services Ltd. Any payments should however be made to myself/ourselves and I/we understand that is is my/our responsibility to pay Brazier Consulting Services Limited's fees."

If you would like a copy of your Letter of Authority signed by you on the 3rd of August 2017, please let us know. Also, if I can help with anything else, please do not hesitate to contact me at info@bcsclaims.co.uk.

Again, I apologise for your experience, however, the terms and conditions and all of paperwork sent to you details every step of the process, including invoicing. 

Kind Regards,

Edward Brazier
Director
Brazier Consulting Services.
TC
Trusted Customer
7 years ago
Købsdato: 09/11/2017
Hvad Trusted Customer sagde om Brazier Consulting Services Ltd.:
Very easy and completed
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Edward
Brazier Consulting Services Ltd.
7 years ago
Thank you for the 5 star review.

We appreciate the feedback.

Warm regards,

Edward Brazier
Director
Brazier Consulting Services Ltd.
Pålidelig kunde
7 years ago
Købsdato: 09/11/2017
Great polite and helpful
They was in contact with me through out from start to finish I would highly recommend BRAZIER to others who ask they was polite and helped me with any questions I had
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Edward
Brazier Consulting Services Ltd.
7 years ago
Hello,

Thank you very much for your review.

I'm glad you were satisfied with the process we have worked so hard to achieve.

If you ever need anything else moving forward, you know where we are.

Kind Regards,

Edward Brazier
Director
Brazier Consulting Services Ltd.
TC
Trusted Customer
7 years ago
Købsdato: 01/11/2017
Hvad Trusted Customer sagde om Brazier Consulting Services Ltd.:
Amazing fast results
Amazing. Fast and Very professional company. I have tried to use other companies in the past with no luck at all until I came across Brazier. I would honestly recommended anyone to try this company....

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Edward
Brazier Consulting Services Ltd.
7 years ago
Hello, 

Thank you for your positive feedback, we appreciate the comments.

I'll feed back to the team that worked on your claims.

Kind Regards,

Edward Brazier
Director
Brazier Consulting Services Ltd.
Pålidelig kunde
7 years ago
Købsdato: 26/10/2017
Great service. Lovely helpful people who were quick to respond and took time to explain the processes involved in claiming my PPI. I felt confident in leaving it in their hands.
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Edward
Brazier Consulting Services Ltd.
7 years ago
Hello.

Thank you for your positive feedback.

Kind Regards,

Edward Brazier
Director
Brazier Consulting Services Ltd
Om Brazier Consulting Services Ltd.
At Brazier Consulting Services (BCS), we have one objective: The get the right result for the client. As a family run business, we take time to understand and relate to each and every client to give them the best experience possible. From start to finish, we will constantly be in touch with you providing updates and we’re also available via numerous methods of contact in case you have any queries or concerns. ​ There is often a stigma around PPI and Claims Management Companies and how claims are dealt with. At BCS, we are fully transparent. The best way to complete a claim is by testimony from a client on their recollection of how products were sold. We don’t just send generic complaints to try and get the best result. We work on facts provided from you the client to allow the bank to assess the complaint fairly and accurately. ​ Many people believe they need paperwork and documentation to submit a claim for PPI or PBAs, however, this is often untrue. At BCS, we can locate your accounts with some simple details. We always ensure our client’s are comfortable with the claims process from start to finish and if there is any information you don’t like to disclose, don’t worry, we’ll work around it to suit you. ​
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7 Victoria Court,, Bank Square,, Leeds, West Yorkshire, LS27 9SE, United Kingdom
Hvorfor stole på Feefo-anmeldelser?

Om Brazier Consulting Services Ltd.
At Brazier Consulting Services (BCS), we have one objective: The get the right result for the client. As a family run business, we take time to understand and relate to each and every client to give them the best experience possible. From start to finish, we will constantly be in touch with you providing updates and we’re also available via numerous methods of contact in case you have any queries or concerns. ​ There is often a stigma around PPI and Claims Management Companies and how claims are dealt with. At BCS, we are fully transparent. The best way to complete a claim is by testimony from a client on their recollection of how products were sold. We don’t just send generic complaints to try and get the best result. We work on facts provided from you the client to allow the bank to assess the complaint fairly and accurately. ​ Many people believe they need paperwork and documentation to submit a claim for PPI or PBAs, however, this is often untrue. At BCS, we can locate your accounts with some simple details. We always ensure our client’s are comfortable with the claims process from start to finish and if there is any information you don’t like to disclose, don’t worry, we’ll work around it to suit you. ​