Hello,
I'm disappointed to read your review.
I have taken a look at your case and can see we did actually invoice you on the 23rd of November. The letter from the bank stating you were due a refund was sent to you on the 16th of October. The bank have 28 days to pay you. All of our post is first class.
I apologise if the invoice did not reach you for two weeks, I cannot see how this is possible, however, it is no fault of our own.
With regards to not knowing the charges hadn't been taken off, the Letter of Authority and Terms and conditions you signed explicitly state in clause 3:
"I/we have entered into a contract with Brazier Consulting Services Ltd and request that all correspondence be sent to Brazier Consulting Services Ltd. Any payments should however be made to myself/ourselves and I/we understand that is is my/our responsibility to pay Brazier Consulting Services Limited's fees."
If you would like a copy of your Letter of Authority signed by you on the 3rd of August 2017, please let us know. Also, if I can help with anything else, please do not hesitate to contact me at info@bcsclaims.co.uk.
Again, I apologise for your experience, however, the terms and conditions and all of paperwork sent to you details every step of the process, including invoicing.
Kind Regards,
Edward Brazier
Director
Brazier Consulting Services.