I have bought a bike over Jobrad loop. Because of a missing part I sent two Emails to ********************. After more than five weeks, no answer!
Alex D.
Bikmo
7 months ago
Hallo Klaus-Bernd, vielen Dank für dein Feedback. Leider haben wir keinen Einfluss auf die Bearbeitungszeiten unserer Partner. Melde dich gerne, wenn wir dein Anliegen für dich nochmal an JobradLoop weiterleiten dürfen.
I’m paying because I thought I’d easily get my bike back, but it’s taking a week atleast just for them to validate the claim. Disappointing
James Marsh
Bikmo
7 months ago
We’re very sorry to hear about the theft of your bike and understand how stressful it is to be waiting for the outcome of your claim.
To clarify the timeline: your claim was submitted last Friday, and we responded the same day. All necessary information was collected promptly, and the claim was submitted for a decision within one working day. It is now awaiting a final decision, and we will update you as soon as this has been made.
We completely understand that waiting can be frustrating, but please rest assured we’ve processed your claim as quickly as possible and will notify you of the outcome at the earliest opportunity.
Pålidelig kunde
7 months ago
I understand that, but I hope you understand I am not measuring in response time. I'm measuring in how quickly I'm able to get back to biking again, and that's what's taking longer than I expected.
Schnelle und unkomplizierte Lieferung. Beschreibung in der Anzeige und realer Zustand stimmten überein. Gerne wieder, aber das Fahrrad soll ja erst einmal eine Weile halten. Danke
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Cycle insurance you can trust whether you ride trails, tarmac or towns. Sportive, kit and accessory cover as standard. Comprehensive cover from £3.73/month.