By getting back to people when they have asked about a product by online chat. I got a message to say they were too busy and to leave an email address and someone would contact me. Did this twice and...
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Ian
Beechfield Healthcare
7 years ago
Hi,
I got your feedback and sincere apologies for the issue with the chat. I have been looking into this with the support team and for some reason, your emails are not appearing in the list.
This is very concerning for us and there are 2 possible reasons for this; your email got put into the spam folder or, if there was an issue with the chat, both are rare occurrences and I am investigating further as I need to know what happened.
I can only apologise for the issue you experienced and I would like to assure you that we take our customer service very seriously. We respond to all of our customers as we understand that these products can often be vital and we have specific procedures in place to ensure this happens.
I am fully investigating the issue to find out what happened and I can only apologise again for any inconvenience.
Many thanks
Ian
Produktanmeldelser
Ian
Beechfield Healthcare
7 years ago
Hi Amanda, if you are dissatisfied with the coccyx cushion, please send it back to us and I will get a refund issued.
Købsdato: 26/09/2018
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DH
David Houlihan
Bekræftet af Feefo
7 years ago
Hvad David Houlihan sagde om Beechfield Healthcare:
Good service fast delivery and excellent product my mum finds it so easy to use and it's so safe
Produktanmeldelser
Købsdato: 20/09/2018
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ML
Mary Lynch
Bekræftet af Feefo
7 years ago
Hvad Mary Lynch sagde om Beechfield Healthcare:
Phoned me about my order and explained that they did not have one of 2 of what I was looking for and helped me decide on a larger size and the smaller one I wanted.
My main gripe would be that having ordered and paid for items online I was then told by email that they were not in stock and would be delayed by 7 to 10 days. From my perspective if you advertise...
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
