Friendly helpful staff. I did ask for a seat middle to back of coach, because I travel better that way, we were very near the front. It didn’t matter though as I found it was ok especially with the...
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Russ
Barnes Coaches
2 months ago
We're pleased to hear that you found our staff friendly and helpful.
Your seats are allocated at the time of booking, and according to our records, you were allocated seats in the middle section of the coach. Unfortunately, I am not aware of what may have changed on the day that resulted in you being seated nearer the front.
If there is ever a seating issue during a trip, we would always recommend speaking to the driver, as they are usually able to assist and resolve any seating concerns where possible.
We're glad the air conditioning helped and that you were able to enjoy the journey despite the seat change. Thank you for travelling with us, and we hope to welcome you onboard again soon.
Had no problem with booking system your staff are very polite, if I need to know a particular detail, I don’t know if they could answer it, not actually tried that as yet
Thank you for your feedback and for travelling with us. We're sorry to hear that this particular journey did not meet the high standards you've come to expect from us.
We appreciate that the extended pick-up and delays before setting off were frustrating. We understand that a lengthy pick-up period can impact the overall travel experience.
We're also sorry to hear about the issue with the air vent above your seat. This should have been reported for further attention, and we apologise for the discomfort caused during the journey. While drivers are often limited in what adjustments they can make to individual vents while on the road, we appreciate you bringing it to their attention and will ensure your comments are passed on to our operations team.
That said, we're pleased to hear that you found the driver pleasant and that you enjoyed the trip once you arrived at your destination.
Thank you again for your honest feedback. We value your continued support and hope to welcome you on another of our trips soon, where we can provide the excellent experience you've enjoyed with us in the past.
With over 100 years experience, Barnes Coaches are the largest and most modern coach operator in the area. We have a full range of vehicles from 8 to 100 seats and can cater for any requirement. We specialise in a wide variety of areas offering Coach Hire, Holidays, Day Trips, Theatres and Concerts
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
With over 100 years experience, Barnes Coaches are the largest and most modern coach operator in the area. We have a full range of vehicles from 8 to 100 seats and can cater for any requirement. We specialise in a wide variety of areas offering Coach Hire, Holidays, Day Trips, Theatres and Concerts