No contact after order confirmation despite saying dispatch day would be advised. Only one of 3 items delivered by almost 3 weeks later with no explanation/contact and no response to email enquiry
Richard
Bababing!
2 years ago
Good Afternoon,
We're truly sorry for the wait you've experienced. 🕒 On April 16th, at 10:15 am, we did send an email detailing the out-of-stock status of some items, including when we expect them back in stock. We also offered you a direct line to contact me for a quick chat and iron out any concerns. 📧
Could you double-check your inbox and perhaps the spam folder for an email from richard@bababing.com? Sometimes, emails take a detour there.
If email's too slow, we're just a phone call away for an instant fix! 📞
Produktanmeldelser
Købsdato: 26/03/2024
0
Del
Pålidelig kunde
2 years ago
Amazing service!
I couldn’t fault the service or the changing bag.
Thank you so much
Richard
Bababing!
2 years ago
You're welcome! So pleased you're happy with everything. 😄
Produktanmeldelser
Købsdato: 07/04/2024
0
Del
BH
Bev Hammerton
2 years ago
Hvad Bev Hammerton sagde om Bababing!:
Quick delivery.
Richard
Bababing!
2 years ago
Thrilled to hear your delivery was speedy! Thanks for letting us know. 😊
Produktanmeldelser
Købsdato: 04/02/2024
0
Del
AM
Ammen Myudeen
2 years ago
Hvad Ammen Myudeen sagde om Bababing!:
I did not recieve the product i ordered
Richard
Bababing!
2 years ago
Hi Ammen,
Really sorry for the mix-up! 🤦♂️ Glad we've got this sorted quickly for you! 👍
Produktanmeldelser
Købsdato: 02/04/2024
0
Del
Pålidelig kunde
2 years ago
Delivery was late
Nick
Bababing!
2 years ago
Hi,
Firstly, I do apologise that our delivery times were not up to your requirements. After reviewing your order, it was noted that your order arrived with us on Friday 29th March which was Easter Good Friday. Unfortunately our offices and Warehouse were closed during the Easter Holiday, however we ensured your order was despatched as soon as we arrived back after the Easter break.
Købsdato: 29/03/2024
1
Del
SO
Sarah Owen
2 years ago
Hvad Sarah Owen sagde om Bababing!:
I ordered my rocker over a week ago and still haven't received it, I have emailed and had no response. Also no tracking number
Nick
Bababing!
2 years ago
Hi Sarah,
Firstly, let me sincerely apologise for the lack of response to your email as we do pride ourselves on our customer service. This is unacceptable and to this I do apologise. I will immediately look into your order for you on Monday and will ensure this is despatched using a 24 hour delivery service. I will also ensure a tracking reference number is also provided for you.
The bag arrived with a tear down the seam on the outside. Sending back, but have to pay for the return. Have requested to be reimbursed for the return postage but have not heard anything back.
Nick
Bababing!
2 years ago
Hi,
Firstly, I am sorry to hear you received a faulty item as this is an extremely rare occurrence. In normal circumstances we will of course send a replacement to you, however on this occasion you required a full refund which is completely acceptable. Unfortunately we are unable to provide product return reimbursements as we simply do not have the facility to carry out this, however we did offer as standard a free returns label for you in order to send back your item for a refund and investigation on the fault. Should you have contacted prior to sending your item back to us we would of course advised you of the free returns label.
Produktanmeldelser
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Nick
Bababing!
2 years ago
I am sorry to hear that your item is faulty which is a very rare occasion this occurs. We would have course supplied you a replacement or alternatively a refund should you so wish.
I personally didn’t have any interaction with their customer service. So can’t really give much of a review.
Richard
Bababing!
2 years ago
Thanks for your feedback! We're delighted to hear that you found our site easy to use. 😊👍 We're sorry we didn't get the chance to interact with you directly, but if you ever have any questions or need assistance in the future, don't hesitate to reach out.
Excellent service and quality of items is absolutely fabulous! Best bedding we have bought so far. Thank you!
Richard
Bababing!
2 years ago
Absolutely thrilled to hear that you're loving our service and the quality of our items! 😊🌟 We're over the moon that our bedding is the best you've bought so far! 🛏️💫 Thank you for your kind words and for choosing us! 🙌
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