Hi Charlene,
Sorry to hear you have received the incorrect items. I have attached the link below for our returns policy so you can return these. I have emailed you a pre paid label to cover this cost for you. Please send across the photos requested in the email.
https://www.bcouturelondon.com/pages/delivery
Their support email took 5 days to respond to my issue and the order was sent out extra large when I ordered a small.
Very poor ratings from me.
Adam Flatt
B Couture London
5 years ago
Hi Callum,
Sorry to hear this. Please could I ask for you to send across a photo to info@bcouturelondon.com and we can arrange a pre paid label to be emailed for you to return these.
Produktanmeldelser
Købsdato: 04/04/2021
0
Del
Pålidelig kunde
5 years ago
There was good. But the product that I bought was not not as it seems to me.
Waist fit leg too tight to wear it
Adam Flatt
B Couture London
5 years ago
Hi Victoria,
Sorry to hear that this were not able to be worn. You can return these to us for an exchange or a refund.
https://www.bcouturelondon.com/pages/delivery
The item didn’t fit and when I sent an email there was no response. I requested a prepaid postage label and I was refused . I had to bear the cost of £10 to return the item.
Adam Flatt
B Couture London
5 years ago
Hi Sam,
Sorry to hear the communication seemed poor, I have looked into this and can see you was advised via email that unfortunately at the moment we do not offer a pre paid returns service. We advise all customers to return using Royal mail standard 2nd class.
Produktanmeldelser
Købsdato: 02/04/2021
0
Del
AC
Amanda Clements
5 years ago
Hvad Amanda Clements sagde om B Couture London:
There service was amazing sorted my exchange really quickly
Jeans were great quality and was perfect fit I would definitely recommend it.
Customer Service
B Couture London
5 years ago
Thank you for your review.
Produktanmeldelser
Købsdato: 08/04/2021
0
Del
WP
Wayne Porter
5 years ago
Hvad Wayne Porter sagde om B Couture London:
Order large got sent small even though it was checked before sent out by one of the staff
Adam Flatt
B Couture London
5 years ago
Hi Wayne,
Sorry to hear that you received the incorrect size. Please send a photo of the labels inside the tracksuit to info@bcouturelondon.com . We can arrange a pre paid label to be emailed across to you.
B Couture London is at the forefront of a thriving new revolution in youth culture and style. We are the people who aren’t afraid to challenge the norms, and we define ourselves by the clothes we wear.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
B Couture London is at the forefront of a thriving new revolution in youth culture and style. We are the people who aren’t afraid to challenge the norms, and we define ourselves by the clothes we wear.
