TravelUp Anmeldelser

Good afternoon, Miss. Olaniyan, Thank you for your 4-star review. We are pleased to hear that you had a positive experience with our service, and we truly appreciate you taking the time to share your feedback. It’s great to know that you were satisfied overall, and we value your comments as they help us continue to improve and enhance our customer experience. Thank you for choosing us, and we look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Miss Parmar, Thank you for sharing your feedback. We are very sorry to hear about your experience and the difficulties you faced during a particularly stressful time. We fully understand your frustration regarding the lack of support and the delay in receiving your refund. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and distress caused. Situations involving disrupted travel and regional issues, such as those affecting the Middle East, can sometimes lead to delays in airline confirmations and refund processing. However, we recognise that this does not excuse the lack of timely updates or difficulty in reaching our support team. We would like to reassure you that your comments have been noted and will be reviewed with the relevant teams. If your refund is still pending, please contact our customer support team with your booking details so we can investigate and prioritise your case. Thank you again for your feedback, and we are sorry that your experience did not meet expectations. Regards, TravelUp

Good afternoon, Mrs. Greaves, Thank you for your 5-star review. We are delighted to hear that you consistently have a perfect experience when booking with TravelUp, and we truly appreciate your continued loyalty and support. It is wonderful to know that we remain your first choice for travel bookings. We look forward to assisting you again with your future trips. Regards, TravelUp

Good afternoon, Mrs. Olabiyiolatayo, Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you and your wife have experienced regarding the requested flight change. We understand how stressful it must be when travel plans are affected by visa issues, and we sincerely apologise that our response so far has not met your expectations or provided a timely resolution. Change requests are often subject to airline fare rules and approval, and may require coordination with the airline before any amendments can be made. However, we are sorry that this process has not been clearly communicated to you and that you feel your request has not been properly handled. This is not the level of service we aim to provide, and we appreciate how frustrating this situation must be. We would like to review your case urgently and ensure it is progressed without further delay. Please contact our customer support team with your booking reference so we can investigate and assist you as quickly as possible. Thank you again for your feedback. Regards, TravelUp

Good afternoon, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the inconvenience this has caused during your long-haul journey. We understand how important special meal requests are, particularly for dietary and medical needs such as gluten-free meals, and we sincerely apologise that this was not correctly communicated to the airline in the first instance. We also regret that your follow-up email while you were in Australia did not receive a timely response from our team. This is not the level of service we aim to provide, and we completely understand your disappointment. We are also sorry to hear that you had to contact the airline directly to resolve the matter, which should have been handled through us. Your feedback has been noted and will be reviewed with the relevant teams to help improve our processes and communication with airlines going forward. If you would still like us to review your return journey request, please contact our customer support team with your booking details so we can assist you further. Thank you again for your feedback, and we are sorry for the inconvenience caused. Regards, TravelUp

Good afternoon, Thank you so much for your 5-star review. We really appreciate your kind words and are delighted to hear that you felt kept updated throughout the whole journey. Providing clear communication and a smooth experience for our customers is always a top priority for us. We truly value your support and look forward to helping you again in the future. Regards, TravelUp

Good afternoon, Mr. Birkitt, Thank you very much for your 5-star review. We’re so pleased to hear you had a very good experience and that you felt well informed throughout the whole journey. Your feedback means a great deal to us, and we truly appreciate your support. Regards, TravelUp

Good afternoon, Thank you for your feedback. We are sorry to hear about your experience when trying to contact us for changes or cancellations. We understand how frustrating it is when you need urgent assistance and are unable to reach our team by phone, and when email responses take longer than expected. This is not the level of service we aim to provide, especially in situations where time-sensitive support is required. While we are glad to hear the booking process itself met your expectations, we regret that the after-sales support did not. Your comments regarding response times and accessibility have been noted and will be shared with the relevant teams for review and improvement. We appreciate you bringing this to our attention and are sorry for the inconvenience caused. Regards, TravelUp

Good evening, Mr. Grantham, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the frustration caused by the change request. We understand how disappointing it can be when a minor amendment is required and the associated service fees are higher than expected. Our service charges reflect the administrative effort involved in processing changes with airlines, which can vary depending on fare rules and ticket conditions. However, we are sorry that this was not clearly explained to you and that it led to dissatisfaction. We are also pleased to hear that the airline was able to assist you directly, though we understand this has left you feeling frustrated with our service in comparison. Your comments have been noted and will be reviewed internally as part of our ongoing efforts to improve transparency and customer experience. Thank you again for your feedback, and we are sorry that your experience did not meet expectations Regards, TravelUp

Good afternoon, Mr. Jowett, Thank you for your wonderful 5-star review. We’re so pleased to hear that you appreciated the constant updates and timely ticket emails, and that everything went smoothly without any issues. Your feedback is greatly appreciated, and we look forward to helping you again in the future. Regards, TravelUp