Quick Response & Excellent Service when my order was Delayed for a reason. My daughter’s shoes will always be ordered from Step2wo. Would like to see more sneakers options on the website from Nike...
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Step2wo
8 years ago
Fantastic feedback, thank you. We will take all your comments on board. We hope your daughter loves her shoes!
I think that the delivery is always slow and i also think that there is inflexibility in terms of exhanges. In addition the customer is charged for the return. I dont think i will buy again
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Step2wo
8 years ago
We are so sorry hear to this. I have looked into your order and can see this took 4 working days to dispatch which is within our delivery period of 5-7 working days. If the items you order are in our main warehouse then they get delivered next day, if they are in our external warehouse then these can take slightly longer, which is what has happened in your case. If you need something by a certain date, then please do not hesitate to give us a call and we can give you a rough estimate. We do not offer exchanges, we do however ask that you return the shoes you no longer wish to keep and re-order the new pair. If you are sending back to re-order another size then we are more than happy to reimburse you for your cost of postage. If you just pop over an email with proof of postage to online@step2wo.co.uk then we will be happy to do this for you.
Produktanmeldelser
Købsdato: 18/04/2018
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TC
Trusted Customer
8 years ago
Hvad Trusted Customer sagde om Step2wo:
Fast delivery & great trainers! Another great shopping experience with Step2wo
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Step2wo
8 years ago
Thank you for your great feedback!
Produktanmeldelser
Købsdato: 05/04/2018
1
Del
TC
Trusted Customer
8 years ago
Hvad Trusted Customer sagde om Step2wo:
Fast service good quality thankyou
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Step2wo
8 years ago
Lovely to hear you have a happy child, we hope they enjoy wearing the shoes, thank you for your feedback,
Produktanmeldelser
Købsdato: 26/03/2018
1
Del
TC
Trusted Customer
8 years ago
Hvad Trusted Customer sagde om Step2wo:
Excellent
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Step2wo
8 years ago
Thank you for your great feedback, we are so happy to hear you found the service to be excellent and the shoes to be good quality.
Produktanmeldelser
Købsdato: 21/03/2018
1
Del
TC
Trusted Customer
8 years ago
Hvad Trusted Customer sagde om Step2wo:
all smooth and fast
No display name for online@step2wo.com
Step2wo
8 years ago
Thank you for taking the time to give us your comments!
Delivered as quoted, a lovely product very good quality. Disappointed at the fact I needed to pay return for boots to change size. Nonetheless I would recommend to a friend.
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Step2wo
8 years ago
Thank you for you feedback, we are so glad you were happy with the boots. Unfortunately we do not offer free returns at this time, however we do instead offer free delivery if over £50.
TC
Trusted Customer
8 years ago
I would just like to say in case of a future problem. The zip on the left boot is very tricky to pull up, definitely does not zip up effortlessly like the right one.
I had a question regarding shipping times and they responded to me quickly with multiple options. They let me know I could receive the shoes faster if I purchased through other stores that had shoes...
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No display name for online@step2wo.com
Step2wo
8 years ago
Thank you for taking the time to give us your feedback. We are so happy you found our service prompt and helpful. We do advise our customers that have any queries to give us a call or send us a quick email as we are happy to help where we can. We are glad that the shoes arrived quickly to America and that you like them!
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
