When ordered I thought it was a complete bed only to find that there was no base or a liner included. If I had realised I wouldn’t have bought it.
Thomas Jones
Zest
1 year ago
Thank you for your feedback, we're sorry to hear this. We will pass this on to our web team to revise our item listing. We have messaged you directly to resolve this for you.
Poor instructions that have left me with a distorted store.
The diagrams are not perfect, nor large enough to identify exactly how to put the basic parts together or how to locate the smaller parts....
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Thomas Jones
Zest
2 years ago
Thank you for taking the time to leave a review on this item and apologies for any issues which have developed with this. We do take our customers satisfaction with our products seriously and welcome any feedback on the product and assembly instructions
We don't appear to have had this problem reported to us as of yet however. So that we can get this resolved for you, a member of the Zest customer experience team will be in touch shortly regarding this and will request some further information. We will of course look to resolve any issues you currently have with the item ASAP.
If you can please response to the team when this comes through, we will look at this urgently for you.
Kind regards
Zak
Customer Experience Team Leader.
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