How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Pure Collection Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer https://www.feefo.com/reviews/www-purecollection-com | Feefo

Arddangos pob 12,031 adolygiad

Cwsmer Dibynadwy

14 days ago

Dyddiad y pryniant: 23/05/2025

The service is always very good from pure very quick delivery

WoolOvers CS

Pure Collection

14 days ago

Good morning, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Victoria

Dartford

14 days ago

Dyddiad y pryniant: 21/05/2025

What Victoria said about Pure Collection:

All went exactly as promised, using Evri.

WoolOvers CS

Pure Collection

14 days ago

Good afternoon Victoria, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Cwsmer Dibynadwy

15 days ago

Dyddiad y pryniant: 23/05/2025

Excellent company, vert fast and efficient.

WoolOvers CS

Pure Collection

14 days ago

Good afternoon, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Cwsmer Dibynadwy

15 days ago

Dyddiad y pryniant: 23/05/2025

Great Product

Excellent

WoolOvers CS

Pure Collection

14 days ago

Good morning, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Cwsmer Dibynadwy

15 days ago

Dyddiad y pryniant: 23/05/2025

Disappointed with Pure this time

Service wasn’t a problem . The product wasn’t Pure usual standard .

WoolOvers CS

Pure Collection

14 days ago

Good morning, Thank you for your review, we are sorry you were disappointed on this occasion, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Cwsmer Dibynadwy

15 days ago

Dyddiad y pryniant: 16/05/2025

Disappointing top.

Service, delivery and return were very good.

WoolOvers CS

Pure Collection

14 days ago

Good morning, Thank you for your review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Cwsmer Dibynadwy

15 days ago

Dyddiad y pryniant: 16/05/2025

Good professional customer service.

First rate service and no quibble on a return. My understanding is that all mail order garments that are returned now carry the postage charge.

Customer Service

Pure Collection

14 days ago

Good morning, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Shirley

16 days ago

Dyddiad y pryniant: 22/05/2025

What Shirley said about Pure Collection:

Good service and returns

WoolOvers CS

Pure Collection

14 days ago

Good morning Shirely, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Liz

Amersham

16 days ago

Dyddiad y pryniant: 20/05/2025

What Liz said about Pure Collection:

Delighted with my purchases

Parcel was delivered to my house quickly

Product reviews

Cwsmer Dibynadwy

17 days ago

Dyddiad y pryniant: 20/05/2025

Great colours

Item was just as the picture, good fit. Can’t wait to wear it. Arrived in time and packed nicely.

WoolOvers CS

Pure Collection

16 days ago

Good morning, Thank you for your positive feedback, we appreciate the time taken to leave a review. Kind regards, Clare

Not received a review invite?

Am Pure Collection

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.

Read all

RH15 9NB

Woolovers House, Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo

Pure Collection Adolygiadau

Cotton Mesh Button Neck TopRhagor o adolygiadau o’r cynnyrch hwn (4)Edrychwch ar wefan y cynnyrchThe jumper was beautifully made. Unfortunately it just didn’t work for what I needed to wear it with , so I had to return it

Sand Washed Pure Silk Satin BlouseRhagor o adolygiadau o’r cynnyrch hwn (47)Edrychwch ar wefan y cynnyrchBeautiful garment - looks even better than in the catalogue. Lovely sheen on the silk and vivid colours. Very impressive.

Gassato Lightweight Cashmere Swing CardiganRhagor o adolygiadau o’r cynnyrch hwn (206)Edrychwch ar wefan y cynnyrchThis is an exceptionally nice garment in lovely soft cashmere. I can see why so many colours are out of stock. A great addition to any wardrobe. Service impeccable.

Textured Linen TrouserRhagor o adolygiadau o’r cynnyrch hwn (4)Edrychwch ar wefan y cynnyrch

Leather BeltRhagor o adolygiadau o’r cynnyrch hwn (29)Edrychwch ar wefan y cynnyrchLovely belt. Not a great deal more to say Recommended

Double Fronted Soft V TopRhagor o adolygiadau o’r cynnyrch hwn (13)Edrychwch ar wefan y cynnyrchI returned this top, material wasn’t as expected, also sleeves so so long, not suitable for me .

LINEN 3/4 SLEEVE TOPRhagor o adolygiadau o’r cynnyrch hwn (17)Edrychwch ar wefan y cynnyrchThe colour and pattern was disappointing and the fit unattractive. I had a similar top in the past which was much better quality.

Knot Front DressRhagor o adolygiadau o’r cynnyrch hwn (10)Edrychwch ar wefan y cynnyrchThe material is lovely but for me the bust line was too big - from the description I thought it was a wrap around dress but it was only a wrap around across the bust line. Sadly I retuned the dress.

Cotton Lace Knit TopRhagor o adolygiadau o’r cynnyrch hwn (3)Edrychwch ar wefan y cynnyrchSent back as it was too big

Bias Midi SkirtRhagor o adolygiadau o’r cynnyrch hwn (55)Edrychwch ar wefan y cynnyrchHappy with colour and style. It was too long so have shortened it.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?