How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Pure Collection Adolygiadau

https://www.purecollection.com/

Rated

Ardderchog

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world.

Service

4.5

Product

4.3

1,190

222

1,583

ratings over the past year

Arddangos pob 12,031 adolygiad

Cwsmer Dibynadwy

4 years ago

Dyddiad y pryniant: 27/07/2020

Prompt delivery and excellent product

Product reviews

Cwsmer Dibynadwy

4 years ago

Dyddiad y pryniant: 27/07/2020

Efficient although I didn’t receive confirmation of my order by e mail.

Product reviews

Carole

4 years ago

Dyddiad y pryniant: 27/07/2020

What Carole said about Pure Collection:

Excellent delivery

Excellent. Delivered on time, and although didn’t fit i returned and was credited within a couple of days. I will use them again

Cwsmer Dibynadwy

4 years ago

Dyddiad y pryniant: 20/07/2020

Excellent delivery and service

Quality is excellent and silk is fine and well stitched

Product reviews

Cwsmer Dibynadwy

4 years ago

Dyddiad y pryniant: 27/07/2020

Unexpectedly poor

I received a cropped cashmere cardigan which had a hole in the sleeve. I contacted the company after opening it & told them of my disappointment- a week later I’ve received no reply I’ve been a...

Read all

Customer Service

Pure Collection

4 years ago

I do apologise you received a faulty garment from us. We ask you to kindly return the garment to us and we will reimburse your postage cost if the item is deemed faulty. Take your parcel to the Post Office and request the standard parcel delivery service. Please supply your name, address of the faulty item. Please accept our sincere apologies for any inconvenience this has caused you

Product reviews

Susan

4 years ago

Dyddiad y pryniant: 22/07/2020

What Susan said about Pure Collection:

Love PURE products

I really like PURE products but was disappointed with my last order of trousers. I have ordered the stretch crop (they just skim the ankle on me which I like) a number of times. I'm the same size...

Read all

Product reviews

Cwsmer Dibynadwy

4 years ago

Dyddiad y pryniant: 16/07/2020

Courteous staff and extremely speedy ‘normal’ delivery to Europe

I have bought from Pure Collection for many years. Staff very helpful and product good quality.

Product reviews

Cwsmer Dibynadwy

4 years ago

Dyddiad y pryniant: 23/07/2020

Lovely quality at a bargain price

Good communication, good product.

Product reviews

Vanessa

4 years ago

Dyddiad y pryniant: 24/07/2020

What Vanessa said about Pure Collection:

Good quality

Very good quality It is nice to find a good fitted t shirt, very soft and comfortable

Cwsmer Dibynadwy

4 years ago

Dyddiad y pryniant: 23/07/2020

Customer Service

Very disappointed that I wasn’t informed about buying a returns label when I purchased the goods. Wasn’t impressed by the response I got when I queried it.

Customer Service

Pure Collection

4 years ago

We are sorry you are disappointed with our Delivery and Returns Policy. We do not offer free delivery or returns as this would mean increasing the overall cost of our items, which is something we actively want to avoid. You can all information regarding returns and delivery on our Delivery and Returns sections online.Kind regards,Pure Collection

Not received a review invite?

Am Pure Collection

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.

Read all

RH15 9NB

Woolovers House, Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo

Pure Collection Adolygiadau

Cashmere Cropped CardiganRhagor o adolygiadau o’r cynnyrch hwn (7)Edrychwch ar wefan y cynnyrchLovely bright cardigan very jazzy

Jacquard Bardot TopRhagor o adolygiadau o’r cynnyrch hwn (2)Edrychwch ar wefan y cynnyrchLovely fit & love the colour & neckline.

Washed Silk Relaxed BlouseRhagor o adolygiadau o’r cynnyrch hwn (55)Edrychwch ar wefan y cynnyrch

Cashmere Cropped CardiganRhagor o adolygiadau o’r cynnyrch hwn (16)Edrychwch ar wefan y cynnyrchHole in sleeve of cropped cashmere cardigan. No response to mail. Last time I will shop with a company I’ve shopped for years.

Cotton Stretch Crop TrouserRhagor o adolygiadau o’r cynnyrch hwn (21)Edrychwch ar wefan y cynnyrchI've stated in previous screen.

Cotton ShirtRhagor o adolygiadau o’r cynnyrch hwn (10)Edrychwch ar wefan y cynnyrch

Toccato Bardot SweaterRhagor o adolygiadau o’r cynnyrch hwn (15)Edrychwch ar wefan y cynnyrch

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?