One ream of paper hes suffered damage: probably before shipment
Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you received one of your items damaged.
If you have photographs of the damaged ream, please would you be able to send them to service@postofficeshop.co.uk and we can attempt to assist you further in regards to this. I apologise for any inconvenience that this may have caused you.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Product reviews
Dyddiad y pryniant: 08/05/2018
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
8 years ago
What Trusted Customer said about Post Office Shop:
didnt notify me that my parcel had been left at a UPP pick up point, it had been over a week and my parcel had not arrived. so i checked via online tracking to see it had been delivered and signed...
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Product reviews
Dyddiad y pryniant: 08/05/2018
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
8 years ago
What Trusted Customer said about Post Office Shop:
Speed up the delivery after purchasing. You are the Post Office.
Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you were unhappy with the delivery of your order.
I can see that you placed your order with our standard Royal Mail delivery option. As per our delivery instructions, this has a 3-5 working day time frame to be delivered. If you do require your items to be received sooner, we do offer a next working day delivery option that can be chosen at the checkout.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Dyddiad y pryniant: 08/05/2018
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
8 years ago
What Trusted Customer said about Post Office Shop:
Paid extra for next day delivery arrived four days later.
Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that your order did not arrive when expected.
I have taken a look at the tracking information for this and unfortunately our courier has listed that your order was delayed due to 'operating conditions'. Due to this, we have refunded your delivery charges today to try and make up for this. Please note that it can take up to 3-5 working days to arrive in your bank or building society account.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Product reviews
Dyddiad y pryniant: 10/05/2018
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
8 years ago
What Trusted Customer said about Post Office Shop:
Arrived on time and in good condition. As what can be expected from the post office.
Product reviews
Dyddiad y pryniant: 08/05/2018
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
8 years ago
What Trusted Customer said about Post Office Shop:
Always order my postage stamps online. One has a choice of stamps especially Christmas time. Excellent service, arriving within a day or two.
Product reviews
Dyddiad y pryniant: 10/05/2018
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
8 years ago
What Trusted Customer said about Post Office Shop:
Delivery was far too long.
Sam
Post Office Shop
8 years ago
Good morning,
Thank you for your feedback.
Please accept my apologies that you were unhappy with the time taken for your to receive your order.
I can see from the information on your order that you selected our Royal Mail Standard Delivery option.
We do state on our Delivery Information page that orders placed using this service can take 3 - 5 working days (excluding weekends) in order to arrive with customers.
For a quicker delivery service, we do offer all of our customers a Next Working Day Delivery option which is fulfilled via a courier.
If your order did not arrive within the timeframe given, then please contact our customer services department who will be able to further assist you with this.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
