I booked a flight and my confirmation email said "Your ticket is not yet confirmed. We…
I booked a flight and my confirmation email said "Your ticket is not yet confirmed. We are confirming it with the airline and will update your online itinerary within 24 hours.". Yet 48 hours later,...
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Wotif Australia
Wotif
11 years ago
Thanks for your feedback and apologies for the error. It sounds like you may have experienced a system glitch with your online itinerary. We have passed on your feedback for investigation. To confirm that your booking was successful, please get in contact with our customer support team at https://www.wotif.com/service/ so we can assist.
0
Rhannwch
Cwsmer Dibynadwy
11 years ago
Easy to book, but actually worked out more expensive than us booking direct with the…
Easy to book, but actually worked out more expensive than us booking direct with the hotel.
Wotif Australia
Wotif
11 years ago
Thanks for your feedback. When you book with Wotif you can take advantage of our Hotel and Package Price Promise, to ensure you get the lowest possible price for your trip. For more information just visit www.wotif.com/promo/new.
0
Rhannwch
Cwsmer Dibynadwy
11 years ago
Firstly the place was old well used.
Secondly the jug was not usable due to be…
Firstly the place was old well used.
Secondly the jug was not usable due to be completely engroathed with mould unusable totally.
Thirdly the bed had springs coming through the top of the mattress...
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Wotif Australia
Wotif
11 years ago
Thanks for your feedback. We’re really sorry to hear your hotel stay didn’t live up to your expectations. We’d really appreciate it if you could leave a hotel review, as this feedback is really valuable for other travellers when selecting a hotel for their next trip.
To leave a hotel review, simply visit the link below to view your online itinerary and select ‘Review Your Hotel’ on the right hand side (note you’ll need your itinerary number and email address to view your online itinerary).
Find itinerary online: https://www.wotif.com/user/finditin
If you need to escalate the issues you faced, please get in touch with us via https://www.wotif.com/service/ and our customer support team will investigate further.
0
Rhannwch
Cwsmer Dibynadwy
11 years ago
Straightforward easy and quick
0
Rhannwch
Cwsmer Dibynadwy
11 years ago
Great service, easy to use, excellent choice of hotels. Highly recommended.
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Rhannwch
Cwsmer Dibynadwy
11 years ago
new web sight no where near as good as old one
new web sight harder to…
new web sight no where near as good as old one
new web sight harder to see different hotels,takes longer to
find hotel,and see all prices
Wotif Australia
Wotif
11 years ago
Thanks for your feedback.
While we know you miss our old way of displaying hotels, our new design brings many new features and great deals that we were previously unable to offer to our customers. We really hope you’ll give our new design another go. If you’d like more information, please visit http://www.wotif.com/promo/new. For assistance booking online, just visit https://www.wotif.com/service/.
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Rhannwch
Cwsmer Dibynadwy
11 years ago
Worked well. gave good options.
0
Rhannwch
Cwsmer Dibynadwy
11 years ago
Good service.
0
Rhannwch
Cwsmer Dibynadwy
11 years ago
Good experience
0
Rhannwch
Cwsmer Dibynadwy
11 years ago
Sorry, but I don't like the changes - to have a summary page where you…
Sorry, but I don't like the changes - to have a summary page where you could see a significant number of accommodation options worked for me.. You could identify the ones on special and see at a...
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Wotif Australia
Wotif
11 years ago
Thanks for your feedback on our new site. The new design brings many new features and great deals that we were previously unable to offer. While we know it feels different, we’re confident that our customers will enjoy the new benefits on offer. If you’d like more information, please visit http://www.wotif.com/promo/new.
Wotif is Australia’s favourite online travel destination offering a world of choice with accommodation, flights and packages. If you need help with your booking, chat now to our Virtual Agent
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Wotif is Australia’s favourite online travel destination offering a world of choice with accommodation, flights and packages. If you need help with your booking, chat now to our Virtual Agent