Woodhouse Clothing Adolygiadau

Thank you for your feedback. I can see that an email was sent to you regarding your complaint on July 13th. I apologise if you have not received this however your comments were passed onto our Operations Manager at the time. If you would like to get back in touch regarding this please contact our Customer Service Department either by phone, email or livechat. Laura

Thanks for the feedback Paul and we are sorry that on this occasion we could not provide an exchange for a better size. We are taking steps to make sure customers can chose the best size for them by developing new functions on the website as we know this is one of the most common issues when buying clothes online. Our shop by size, size guide and Find My Size service are all there to help and if you are ever in doubt, please contact customer services via our live chat service. Dane

Thanks for the feedback James. I can confirm that this item, along with the 3 other in the order were dispatched and received. If you require any further assistance, please don't hesitate to contact us via phone, e-mail or using our on site live chat service. Dane

Thanks for the feedback Lucy. I can assure you we would never intentionally send out the wrong size of product. As a director for the business, I'd not put my name to a service that would attempt this. I can say with certainty that if you received the wrong size, it is down to human error. On the rare occasion this does happen, we will happily offer a free return for an exchange and ensure that the correct size is sent using next day delivery. Dane