Difficult to understand, the restaurant needs updating
Guest Relations
Wokinabox
7 years ago
Thank you for your feedback - we will work with the team to provide additional training and support.
0
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Wokinabox:
good food,good service
0
Rhannwch
TC
Trusted Customer
Ingle farm sa
7 years ago
What Trusted Customer said about Wokinabox:
The lady was very quick and friendly
0
Rhannwch
Cwsmer Dibynadwy
7 years ago
Very happy customer!
We were very happy with our service as it was a phone order, and told it would be ready in 10 mins to pickup, which it was 👌🏻! Previously they would only
start our order when we arrived and would...
Read more
0
Rhannwch
Cwsmer Dibynadwy
7 years ago
Lomg waiting time
Waiting time excessive on weekends for fast food.
0
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Wokinabox:
The person who served me didn't seem happy to be at work yesterday - made no attempt at eye contact and mumbled so I couldn't understand him.
Guest Relations
Wokinabox
7 years ago
Hi there,
Thank you for the feedback - we will certainly ensure that the team at St Agnes are provided with some additional customer service training.
Kind regards,
The Wokinabox Team
0
Rhannwch
Cwsmer Dibynadwy
7 years ago
Go to another Wok in a Box
Order was stuffed. Couldn't use entertainment book voucher as they refused to accept it! Paid $15 per dish didn't get what we ordered. Hopeless
Guest Relations
Wokinabox
7 years ago
Hi there,
We're really sorry to hear that and are keen to investigate this further - are you able to send an email to guestrelations@arconcepts.com.au letting us know what you ordered?
Kind regards,
The Wokinabox Team
0
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Wokinabox:
Very dirty
Kitchen very dirty, sauce pans etc.
Guest Relations
Wokinabox
7 years ago
Hi there,
Thank you for taking the time to get in touch and advise us of this - we will ensure that this is further investigated.
kind regards,
The Wokinabox Team
1
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Wokinabox:
Friendly service and pleasant. Fast & efficient. A little disappointed that Hokkein Mee was removed from the menu though. That was my only favourite meal from Wok in a box.
0
Rhannwch
Cwsmer Dibynadwy
7 years ago
Listen to your customers
Staff member didn't listen, got the order wrong and had to amend it. Also couldn't use bday wok wallet credit for the sumo package
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