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Wightlink Adolygiadau

Rated
Ardderchog

The leading Isle of Wight ferry operator, linking the Island with the mainland through three convenient ferry routes.

Service
4.5
/5
Product
4.5
/5

5

4

3

2

1

3,391

932

278

93

141

4,835

ratings over the past year

Arddangos pob 6,977 adolygiad
CH
Chris
1 year ago
Dyddiad y pryniant: 08/02/2024
What Chris said about Wightlink:
As usual a good trip.
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Charlotte
Wightlink
1 year ago
Dear Chris, Thank you for taking the time to share your experience. I am pleased to see you enjoyed your trip with us here at Wightlink. We look forward to welcoming you onboard again soon!
Product reviews

0
Rhannwch
MA
Margaret
1 year ago
Dyddiad y pryniant: 05/02/2024
What Margaret said about Wightlink:
Excellent service as usual
I use Wightlink regularly & very pleased with their service,
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Charlotte
Wightlink
1 year ago
Dear Margaret, thank you for your review. I am glad to hear you are pleased with the service you receive when travelling with us at Wightlink. I do appreciate you taking the time to share your experience and hope to continue to provide an enjoyable service when travelling with us again.
0
Rhannwch
Cwsmer Dibynadwy
1 year ago
Dyddiad y pryniant: 09/02/2024
On time efficient service with helpful and friendly staff
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Charlotte
Wightlink
1 year ago
Hello and thank you for your feedback regarding your experience with us at Wightlink. We really appreciate you taking the time to let us know that you enjoyed your time travelling with us and found our teams to be helpful and friendly. We hope to see you again soon!
Product reviews

0
Rhannwch
MI
Mike
Isle of Wight
1 year ago
Dyddiad y pryniant: 08/02/2024
What Mike said about Wightlink:
Lack of compassion
I booked a journey over on the 6th February to return on 7th but unfortunately the controller got it wrong he booked me over on the 1900 hrs and returned me same day on the 2200 hrs when it was meant...

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Charlotte
Wightlink
1 year ago
Dear Michael, Thank you for your feedback. I am very sorry that you experienced this whilst booking and travelling with us. I do hope we have now learned from this and the next time you choose to travel, we can provide a more enjoyable experience. Thank you again for taking the time to let us know about this as we continue to look for ways we can improve our service.
Product reviews

0
Rhannwch
KA
Kathy
Lymington
1 year ago
Dyddiad y pryniant: 09/02/2024
What Kathy said about Wightlink:
usually reliable with regular sailings
Usually reliable and best part adaptable when it comes to travelling on an earlier sailing (if space permits). During the winter sailings when indoor seating is at a premium the “bucket type” seats...

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Charlotte
Wightlink
1 year ago
Hello Kathy, thank you for your feedback. Moving seats around is not advisable however, there should always be staff available to assist you should you require it. This is the same for help with your luggage where you are welcome to also use the lift which we have onboard all our vehicle ferries. You may already be aware but we do offer to add assisted travel to your booking which you can find details of on our website. I hope this helps if you do choose to travel with us in the future.
Product reviews

0
Rhannwch
Cwsmer Dibynadwy
1 year ago
Dyddiad y pryniant: 04/02/2024
Fast efficient service
Fast and efficient service
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Charlotte
Wightlink
1 year ago
Hello, Thank you for your review. We look forward to seeing you onboard again soon.
Product reviews

0
Rhannwch
OW
Owain
1 year ago
Dyddiad y pryniant: 04/02/2024
What Owain said about Wightlink:
Good service but too expensive
prompt and efficient. Ferry wa s a little late, but you got me there on time. a problem unloading but you fixed it. The only issue remains the price. When the ferry is half empty why does it cost...

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Charlotte
Wightlink
1 year ago
Hello Owain, thank you for your review. We are glad to hear that you found travelling with us to be efficient and that the problems incurred were solved and did not alter your arrival time. My apologies that you find the price too high. We do advise to book in advance if you are able as we operate a live booking system where prices are likely to increase closer to the time and demand for that sailing. You may find ways to save by looking at our 'offers' tab on the Wightlink website.
0
Rhannwch
Cwsmer Dibynadwy
1 year ago
Dyddiad y pryniant: 03/02/2024
Good crossing.
No problems with booking or travelling. Staff efficient and courteous.
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Charlotte
Wightlink
1 year ago
Good afternoon and thank you for your feedback. We're very pleased to hear that you travelled with Wightlink with no problems and that you found the staff to be friendly. We hope to see you onboard again soon!
Product reviews

0
Rhannwch
EL
Elizabeth
1 year ago
Dyddiad y pryniant: 31/01/2024
What Elizabeth said about Wightlink:
Customer focussed
Clean vessel and terminal, staff all look smart and are approachable and helpful
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Charlotte
Wightlink
1 year ago
Hello Elizabeth, Thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our ferries clean and teams to be helpful and friendly. We look forward to seeing you onboard again soon.
0
Rhannwch
GR
Graham
1 year ago
Dyddiad y pryniant: 31/01/2024
What Graham said about Wightlink:
.Travel good. Coffee not so good!
The ferry journey was on time and efficient. I just wish you could sell coffee that was better quality.
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Charlotte
Wightlink
1 year ago
Hello Graham and thank you for your feedback. I am sorry that you didn't enjoy the coffee that was served when travelling with us. Just so you are aware, we do offer a wide variety of hot and cold drinks in both our Wight Taste outlet and Costa coffee onboard Victoria of Wight. I do hope if you choose to travel with us again that you can find something on the menu to enjoy.
0
Rhannwch
Am Wightlink
Wightlink provide an award-winning ferry service between the Isle of Wight and Hampshire, bringing 4.3 million people together every year. With three convenient routes and eight well-equipped ferries, we connect you with loved ones, business meetings, holidays, tradespeople, festivals, deliveries, wildlife and everything in between. We’re true believers that your getaway starts on board, which is why we’ve fitted our ferries to the highest standards. Relax under the warm Solent sun on our outside decks, let the kids roam free in our play areas and taste some of the Isle of Wight’s finest food and drink in our cafés.
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Gunwharf Terminal, Gunwharf Road, Portsmouth, Hampshire, PO1 2LA, United Kingdom
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Am Wightlink
Wightlink provide an award-winning ferry service between the Isle of Wight and Hampshire, bringing 4.3 million people together every year. With three convenient routes and eight well-equipped ferries, we connect you with loved ones, business meetings, holidays, tradespeople, festivals, deliveries, wildlife and everything in between. We’re true believers that your getaway starts on board, which is why we’ve fitted our ferries to the highest standards. Relax under the warm Solent sun on our outside decks, let the kids roam free in our play areas and taste some of the Isle of Wight’s finest food and drink in our cafés.