Simple, I phoned and emailed customer service with no reply. The product is not easy to use. You have to squeeze hard to get water out. This was very disappointing.
Dave Shanks
Water-to-Go
3 years ago
We man the UK phones 10 hours per day and the system automatically goes to answerphone if unanswered, we have not had an unanswered call or message on the answer service. Which email address did you use , we cannot find your hotmail account on our system either.
The active bottle is simple to use, if you were drinking the water with an activated filter there should not be an issue/ Did you follow the instructions on how to activate the filter before use?
Please contact us on admin@watertogo.international and we will resolve this matter for you
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