How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Adolygiadau Viva Holidays

TC

Trusted Customer

Dilyswyd gan Feefo

Larkhall

7 years ago

What Trusted Customer said about Viva Holidays:

Unprofessional from start to finish

Yes,employ tour drivers who speak English,Give customers the hotels and service they paid for,contact customers after holiday by telephone or e-mail and enquire if they were happy with the service.I...

Viva Holidays

7 years ago

I would like to thank you for your correspondence regarding your holiday booked through our agency, and further to my acknowledgement. I regret to learn that you were not satisfied with our level of service We value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide please could you email your complaint on support@viva-holidays.co.uk our customer server manager will get in touch with you.

Product reviews

Viva Holidays

7 years ago

I would like to thank you for your correspondence received regarding your holiday booked through our agency, and further to my acknowledgement. I regret to learn that you were not satisfied with our level of service We value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide please could you email your complaint on support@viva-holidays.co.uk our customer server manager will get in touch with you.

Dyddiad y pryniant: 04/11/2018

0

TC

Trusted Customer

Dilyswyd gan Feefo

St Albans

7 years ago

What Trusted Customer said about Viva Holidays:

Excellent 2 centre city deal . Good value and service from Viva.

Great timings on arrival / checkout, flight and ferry times. Good hotels -welll located for main sights etc.

Dyddiad y pryniant: 15/11/2018

0

TC

Trusted Customer

Dilyswyd gan Feefo

Notts

7 years ago

What Trusted Customer said about Viva Holidays:

Viva were great but not Sunhotels

They were very helpful but I have left detailed feedback re an aspect of the holiday that fell below expectations -sunhotels did not match up to Viva standards

Product reviews

Dyddiad y pryniant: 03/11/2018

0

TC

Trusted Customer

Dilyswyd gan Feefo

7 years ago

What Trusted Customer said about Viva Holidays:

We had to book a holiday last minute as our river cruise with Riiera Travel was cancelled. Viva holidays saved the day!!!! Within 24 hours I had another holiday booked with 4 destinations, hotels and...

Viva Holidays Adolygiadau

IndiaMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchDid not receive what I paid for,spent 1 and a half hours running around Delhi with wrong driver.Missed out on a sightseeing stop on way to Jaipour because driver didn't know about it and also didn't...Read more

IndiaMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchViva experience great - sunhotels poor

OSLO & BERGENMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchGood places to visit, twin centre worked well train journey very good

Italy CityMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchEasy to book and good value for money.

Prague, Vienna & BudapestMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchThe trip was billed as two days in each city however once travel was accounted for you only really got one day in each. Really enjoyed the private transfers and the chamber concert in Vienna. The...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?