How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Adolygiadau Viva Holidays

TC

Trusted Customer

Dilyswyd gan Feefo

7 years ago

What Trusted Customer said about Viva Holidays:

We were very upset by as far we were from all the tourist attractions... And they don't have take care of the city tax... What they have done for us I could do it myself.

Viva Holidays

7 years ago

I would like to thank you for your correspondence received regarding your holiday booked through our agency, and further to my acknowledgement. I regret to learn that you were not satisfied with our level of service We value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide please could you email your complaint on support@viva-holidays.co.uk our customer service manager will get in touch with you.

Dyddiad y pryniant: 21/03/2019

0

TC

Trusted Customer

Dilyswyd gan Feefo

7 years ago

What Trusted Customer said about Viva Holidays:

Not all cost are included and hotels are very far from the city centre, poor flight every think was an extra only small hand luggage included had to pay £100 for a 15kg suitcase.

Viva Holidays

7 years ago

I would like to thank you for your correspondence received regarding your holiday booked through our agency, and further to my acknowledgement. I regret to learn that you were not satisfied with our level of service We value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide please could you email your complaint on support@viva-holidays.co.uk our customer service manager will get in touch with you.

Product reviews

Dyddiad y pryniant: 20/03/2019

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

7 years ago

Great trip, communication could be better.

Everything seemed to have been booked correctly (we booked via SecretEscapes) but we had to chase up all the information about flights and ferry tickets etc. Nothing seemed to be sent automatically....

Viva Holidays

7 years ago

I would like to thank you for your correspondence received regarding your holiday booked through our agency, and further to my acknowledgement. I regret to learn that you were not satisfied with our level of service We value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide please could you email your complaint on support@viva-holidays.co.uk our customer service manager will get in touch with you.

Product reviews

Dyddiad y pryniant: 13/03/2019

0

TC

Trusted Customer

Dilyswyd gan Feefo

7 years ago

What Trusted Customer said about Viva Holidays:

Great Deal , could not be faulted for anything and were really helpful

Product reviews

Dyddiad y pryniant: 08/03/2019

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

7 years ago

I truly enjoyed my holiday They did everything possible to help me and accomodate my requests

Product reviews

Dyddiad y pryniant: 11/03/2019

0

TC

Trusted Customer

Dilyswyd gan Feefo

Exeter

7 years ago

What Trusted Customer said about Viva Holidays:

Have used viva again and again

The organisation from start to finish is brilliant

Product reviews

Dyddiad y pryniant: 17/02/2019

0

Viva Holidays Adolygiadau

Europe & AfricaMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchPoor flight hidden cost not expected !!!!!!

Estonia & FinlandMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchGreat trip, lovely hotels and locations.

ROMANTIC ITALYMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchEasy to book - good value for the two centre break with travel

Far EastMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchBest value for money of any tour company

Niagara Falls & New YorkMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchSee previous post. Disappointed

Far EastMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchgreat deal , unbelievable price for a great holiday

Europe & AfricaMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchGood choice for spain Enjoyed

Europe & AfricaMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchReally good trip. We had a shortened trip due to the flight we wanted not being available but everything else was superb

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?