I would buy from them again definitely. Very helpful. All bookings went smoothly and we all enjoyed our break to IOM.
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
staffordshire
8 years ago
What Trusted Customer said about Visit IOM:
the service was great the only thing wrong. they never sent me a ticket and ime sailing on the 18th september
Darrel Tinnion
Visit IOM
8 years ago
Thanks for your feedback and for your time on the phone today.
As discussed, your email confirmation will act as your ticket to check-in for both your outward and return sailing.
We wish you a very pleasant trip and very much hope to be of help with your travel plans in the future.
Regards
Darrel
Visit IOM
TC
Trusted Customer
8 years ago
dear Darrel
could you possibly send me another e.mail of my ferry booking .
so i can print it off only i must have deleted my first one
many thanks
vera rogers
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 years ago
Beware! Full payment taken immediately
The page stated 'book now pay £50 deposit' but they have taken the full amount - over £800 from my account! I wasn't expecting that, the holiday is booked for the end of August 2018 and I thought I...
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Darrel Tinnion
Visit IOM
8 years ago
Thank you for sharing your feedback, and for your time on the phone this afternoon.
As discussed, we have refunded the full amount of your first booking and made a second booking with the deposit option applied. Your balance will now be due in July 2018 and you should have received a new confirmation with the balance due date.
We believe the deposit option might not have been selected on the payment page which had resulted in full payment being taken at the time of booking. On the back of your feedback, we will make the necessary changes to make the deposit option clearer.
Thank you again for leaving your feedback and for your time on the phone.
Best regards
Darrel
Visit IOM
Cwsmer Dibynadwy
8 years ago
Wow! So impressed with the response to my feedback. Excellent customer service, thank you so much Darrel for your time. I've changed my rating to ⭐️⭐️⭐️⭐️⭐️ Will def use this site for booking in the future and highly recommend it. The error was totally mine, I didn't notice the box to tick for deposit only and Darrel immediately refunded the full amount and rebooked it for me. Couldn't be happier, thank you.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 years ago
Raskt svar.
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
8 years ago
What Trusted Customer said about Visit IOM:
Forthcoming visit
Booking all seemed to go smoothly and looking forward to our visit.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 years ago
Pie and Mash train great value and fun for the money
Only on the pie and mash run and excellent
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Birmingham
8 years ago
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What Trusted Customer said about Visit IOM:
Lovely trip, very informative
The tour was very good, yes I will use them next time we are on the island.
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Fife
8 years ago
What Trusted Customer said about Visit IOM:
Fantastic Service
Jamie was absolutely fantastic and did his best to find the package we needed. I will definitely use the service again.
2
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
8 years ago
What Trusted Customer said about Visit IOM:
Helpful
The accomodation/dates I chose was not available. They took the effort to locate a suitable alternative. Very friendly and efficient service.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
