How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Utility Point Adolygiadau

https://www.utilitypoint.co.uk/

Utility Point is committed to creating long-term sustainable value for everyone we proudly serve.

Service

ratings over the past year

Arddangos pob 302 adolygiad

Trusted Customer

7 years ago

What Trusted Customer said about Utility Point:

Communicated well so far. Transfer not yet completed.

Trusted Customer

Bingley West Yorkshire

7 years ago

What Trusted Customer said about Utility Point:

just did their job well

Cwsmer Dibynadwy

7 years ago

Just signed up and they seem okay to me. Helpful and knowledgeable.

Trusted Customer

7 years ago

What Trusted Customer said about Utility Point:

So far the service has been excellent with regular updates informing me how the switch is going and what stages have been completed.

Trusted Customer

7 years ago

What Trusted Customer said about Utility Point:

Answer the phone. Call back when requested. Send passwords when they are requested. Don't bother with drivel about your mission.

India

Utility Point

7 years ago

Hi Ian, thank you for your comment. We're sorry that your experience with us so far has resulted in us receiving a 1* review and we would like to resolve this for you. If you would like us to call you to discuss any concerns and queries, please advise this and we will request this for you. Thank you, Utility Point.

Cwsmer Dibynadwy

7 years ago

Excellent customer service and straightforward process

Straightforward and easy process to switch my utility supply with this company... all followed up with speedy documentation in the post and online. The customer service staff and point of contact on...

Trusted Customer

7 years ago

What Trusted Customer said about Utility Point:

took a while to understand website

all went through easily. Getting tariff information could be easier

Trusted Customer

7 years ago

What Trusted Customer said about Utility Point:

I have joined utility point about a week ago and I found their services excellent I phone them about a query about my tariff and they was very helpful to explain it to me and I did not have to wait...

Cwsmer Dibynadwy

7 years ago

Sent 2 emails without reply once I set up my account. All I wanted was to change the DD date. Ended up having to call a week later as I still hadn't heard and still couldn't get thought to anyone. I...

India

Utility Point

7 years ago

Hi there, thank you for your comment. We're sorry to hear this as this is not a good first encounter as you mention. We would like to advise that we have listened to our customers feedback and although the voicemail service proved popular with most customers, we understand this does not suit all. You will be able to call to speak to an adviser and now have the option to hold. Thank you, Utility Point.

Trusted Customer

7 years ago

What Trusted Customer said about Utility Point:

Good

Good and easy to use

Not received a review invite?

Why trust Feefo reviews?

Dysgwch fwy am Feefo