How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Urban Brew Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Arddangos pob 24,049 adolygiad

Trusted Customer

8 years ago

What Trusted Customer said about Urban Brew:

Great service great -

I have loved your product the service has been excellent product great also . I was asked to cancel our subscription as senior management had some issues with a couple of pods not working -...

Toby

Urban Brew

8 years ago

Hi, thank you so much for the 5 start review!! But I’m sorry to read your comments about some pods not working. I’ll email you directly now to help try and resolve this : ) Toby

Trusted Customer

8 years ago

What Trusted Customer said about Urban Brew:

Lovely service awesome coffee

Fantastic service lovely tasting coffee Even better I'm looking after my environment :)

Toby

Urban Brew

8 years ago

Thanks Sonya! We love what we do, it made you happy, your review made me happy, we love what we do even more! It’s a great self-perpetuating cycle! Ryan : )

Trusted Customer

Aspley

8 years ago

What Trusted Customer said about Urban Brew:

I placed an order approximately 2 weeks ago and I have had no communication in regards to confirmation of the order or of expected delivery

Toby

Urban Brew

8 years ago

Hi Bronwyn, I’m SO SORRY to read this. This is not how we operate and nothing like this has ever happened before… 99% of our orders are dispatched within 24 hours. Being Sunday night it’s hard for me to work out if this is a computer glitch or human error, but I promise you I’ll get to the bottom of this first thing in the morning and we’ll make this up to you. I’ll email you to resolve, you can expect to hear from me soon. So sorry again - Toby

Trusted Customer

8 years ago

What Trusted Customer said about Urban Brew:

Great coffee, gorgeous packaging and awesome customer service!

coffee tastes great. Fast delivery. Amazing packaging and customer services match!

Toby

Urban Brew

8 years ago

Hi Jo, thank you for the great feedback! We’re so happy you love our Service and Coffee. Ryan : )

Trusted Customer

8 years ago

What Trusted Customer said about Urban Brew:

PERFECTION!

Love the service, love the marketing, love that Im not killing the earth as much as I was...just LOVE the coffee!!!

Toby

Urban Brew

8 years ago

Super happy to hear you love Urban Brew Teri. Thanks! Ryan : )

Cwsmer Dibynadwy

8 years ago

The website was easy to navigate and the delivery was quick excellent service overall! Even a handwritten note and a funny card in the order!

Toby

Urban Brew

8 years ago

Thank you for the kind words, Kate! Ryan : )

Trusted Customer

8 years ago

What Trusted Customer said about Urban Brew:

The clear and personable website. Great graphics. Toby's personal approach to my purchase - personal note, Facebook contact etc. very welcoming.

Toby

Urban Brew

8 years ago

So happy to hear you love our service Helen. Thank you! Ryan : )

Cwsmer Dibynadwy

8 years ago

Perfect in every way

Excellent communication about delivery. Fantastic packaging with a personalised message and most importantly a quality product

Toby

Urban Brew

8 years ago

Hi Cassandra, thank you for the great feedback! We’re so happy you love our Service and Coffee. Ryan : )

Trusted Customer

Moorooka, Brisbane

8 years ago

What Trusted Customer said about Urban Brew:

Awesome tasting coffee

Great tasting coffee, my Father wants to get some he enjoyed it so much, am sending him the link 😊

Toby

Urban Brew

8 years ago

So happy to hear you love our coffee, Guy. Thank you! Ryan : )

Trusted Customer

8 years ago

😊

Trusted Customer

8 years ago

What Trusted Customer said about Urban Brew:

Love the note and quick delivery. Enjoying the coffee too!!! Only wish there was a bit less of the packing as we are trying to be mindful of the environment by buying your product . **

Toby

Urban Brew

8 years ago

This is noted. Thanks for taking time to leave this feedback Kirsty! Ryan : )