How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Universal Fans Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Arddangos pob 1,982 adolygiad

Paul Falzon

Dilyswyd gan Feefo

7 months ago

What Paul Falzon said about Universal Fans:

ok but very slow responses

Product

Universal Fans

7 months ago

Thank you for taking the time to leave a review. We’re sorry to hear that you felt our response times were slower than expected. After reviewing your order history, we can see our team replied promptly at each stage and worked to arrange your exchange and refund as quickly as possible. However, we appreciate your feedback and will continue to refine our processes to ensure communication feels smoother and more seamless. If there’s anything further we can assist with, please feel free to reach out.

Product reviews

Product

Universal Fans

7 months ago

Thank you for your feedback. We’re glad to hear the fan itself meets your expectations, but we’re sorry the warehouse experience fell short. Our records show the box was received already opened, but the internal inspection confirmed all contents were intact and suitable to be returned to stock. We understand this caused frustration, and we appreciate you bringing it to our attention so we can address it internally and improve future customer experiences.

Dyddiad y pryniant: 11/11/2025

Annette H

Dilyswyd gan Feefo

AUS

7 months ago

What Annette H said about Universal Fans:

Love the fans, great service!

Universal Fans were very helpful with our purchase. We were supplied with excellent information on the website and any further questions we had were answered by the staff.

Product reviews

Dyddiad y pryniant: 04/11/2025

paul H

Dilyswyd gan Feefo

AUS

7 months ago

What paul H said about Universal Fans:

Great service Great price

Fantastic service. The price quoted was really good compared to other suppliers. Postage was very reasonable and the fan arrived safely and really quickly. I was able to track my package for peace of...

Product reviews

Dyddiad y pryniant: 12/05/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

7 months ago

Knowledgeable. Spoke on phone then went and picked up fan, the face plate alternative could not be found anywhere. We waited over a week for one to be sent.

Product

Universal Fans

7 months ago

Thank you for your feedback. We’re glad to hear you found our team knowledgeable, and we appreciate your patience while we located the fascia for your fan. We understand the delay was longer than expected, and we apologise for the inconvenience caused. If there’s anything further we can assist you with, we’re always here to help. We’re of course glad to hear you found our team knowledgeable and were able to pick up your fan on the day.

Product reviews

Product

Universal Fans

7 months ago

Thank you for taking the time to leave a review. We're sorry to hear you're finding the fan noisy, as that’s certainly not expected for this model. We’d really like the opportunity to assess this for you under warranty. Please reach out to us so we can help: https://universalfans.com.au/contact-us/

Cwsmer Dibynadwy

7 months ago

Thank you for your response. We would like to have the fan assessed please.

Dyddiad y pryniant: 12/11/2025

Charlie Carrubba

Dilyswyd gan Feefo

7 months ago

What Charlie Carrubba said about Universal Fans:

Great customer service

Very happy with the service provided

Product reviews

Dyddiad y pryniant: 11/11/2025

Matthew

Dilyswyd gan Feefo

AUS

7 months ago

What Matthew said about Universal Fans:

Fantastic fast service, received item next day. Very well securely packaged.

Product reviews

Dyddiad y pryniant: 11/11/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

7 months ago

I received the best customer service from the team at Universal. This is the second time I have fitted a house out with fans from there and I won’t look anywhere else. I have recommended them to all...

Product reviews

Dyddiad y pryniant: 05/11/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

7 months ago

Fan purchase.

Easy on-line purchase. Prompt delivery. Well packed.

Product reviews

Dyddiad y pryniant: 01/10/2025

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Happy with Fan purchase

Very helpful staff, who were knowledgeable about the product and its functionality.

Product reviews

Dyddiad y pryniant: 29/09/2025

Victoria Jordan

Dilyswyd gan Feefo

AUS

8 months ago

What Victoria Jordan said about Universal Fans:

Beautiful Fans

I called and spoke to Peter who was just brilliant. Peter answered all my questions and went above & beyond with his customer service. It was a pleasure not only with Peter's customer service and...

Product reviews

Dyddiad y pryniant: 29/09/2025

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo

Universal Fans Adolygiadau

Polyaire Derby 150 Ceiling Exhaust FanRhagor o adolygiadau o’r cynnyrch hwn (9)Edrychwch ar wefan y cynnyrchIt was really easy to install when I needed to replace an old fan that had stopped working. The box contained everything and it was a simple swap out.

Fanco Dynamic - Ceiling Wall Exhaust Fan - 280m3 hr - 150mm Duct - Square - WhiteRhagor o adolygiadau o’r cynnyrch hwn (1)Edrychwch ar wefan y cynnyrchIt is extremely noisy. I would never have purchased if I knew.

Fanco Metro Boost 250 - Exhaust Fan - 400m3 hr - 150mm Duct - Square - CCT LED - WhiteRhagor o adolygiadau o’r cynnyrch hwn (3)Edrychwch ar wefan y cynnyrchVery quite fan and easy to install

Sub Floor Ventilation Kit with Premium TT Silent and Two Intakes 200mm - Up to 200m3Rhagor o adolygiadau o’r cynnyrch hwn (3)Edrychwch ar wefan y cynnyrch

Fanco Eco Silent DC Ceiling Fan with Wall Control and Remote - White 48Rhagor o adolygiadau o’r cynnyrch hwn (1)Edrychwch ar wefan y cynnyrchSimple installation. Looks good. Efficient operation. Very quite operation. Would buy again.

Fanco Horizon 2 2 DC - 52 (132cm) - White (M) - White (B) - CCT LEDRhagor o adolygiadau o’r cynnyrch hwn (9)Edrychwch ar wefan y cynnyrchVery happy with this fan. It’s quiet, looks smart and has the functionality we required.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?