How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Adolygiadau UnderTheDoormat

OL

Olivia

Dilyswyd gan Feefo

London

5 years ago

What Olivia said about UnderTheDoormat:

Excellent service

Excellent experience with Under the Doormat. Very quick to respond, especially appreciated as my booking was at short notice. Regular communication throughout my stay too.

Richard

UnderTheDoormat

5 years ago

Dear Olivia, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback! We always strive to provide the best experience for our guests, and it is great to see that you enjoyed a pleasant stay with us. It would be an honor to welcome you again to one of our properties next time you visit London! The UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

5 years ago

Dear Olivia, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback! We always strive to provide the best experience for our guests, and it is great to see that you enjoyed a pleasant stay with us. It would be an honor to welcome you again to one of our properties next time you visit London! The UnderTheDoormat Team

Dyddiad y pryniant: 27/11/2020

0

WH

Warren Clayton Howe

Dilyswyd gan Feefo

5 years ago

What Warren Clayton Howe said about UnderTheDoormat:

Great location, excellent service

Very clean, comfortable set up. The apartments were well presented and the site manager was exceedingly professional and helpful.

Richard

UnderTheDoormat

5 years ago

Dear Warren, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience! Your fantastic review helps us work hard to deliver the best possible service every day. Should your travel plans bring you back to London, please get in touch as we would love to host you again. The UnderTheDoormat Team

Product reviews

Dyddiad y pryniant: 27/09/2020

0

DC

David Cardon

Dilyswyd gan Feefo

5 years ago

What David Cardon said about UnderTheDoormat:

Excellent , fast and clever!

Richard

UnderTheDoormat

5 years ago

Dear David, Thank you for the wonderful review regarding your recent stay in our home! We are delighted to see that you enjoyed a pleasant time. We now look forward to welcoming you next time for another fantastic stay! The UnderTheDoormat Team

Product reviews

Dyddiad y pryniant: 01/11/2020

0

BJ

Ben Jay

Dilyswyd gan Feefo

UK

5 years ago

What Ben Jay said about UnderTheDoormat:

Luxurious apartment seconds from Sloane Square

Excellent service, help was available at every step of the process, from booking through pre check-in and our stay to check-out.

Richard

UnderTheDoormat

5 years ago

Dear Ben, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience! Your fantastic review helps us work hard to deliver the best possible service every day. Should your travel plans bring you back to London, please get in touch as we would love to host you again! The UnderTheDoormat team

Product reviews

Dyddiad y pryniant: 27/09/2020

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

5 years ago

Perfect place if you want to feel like a Londoner

Excellent location and very kind and helpful staff. Highly recommended.

Richard

UnderTheDoormat

5 years ago

Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience! We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation. The UnderTheDoormat team

Product reviews

Dyddiad y pryniant: 24/10/2020

0

LB

Lily Brown

Dilyswyd gan Feefo

5 years ago

What Lily Brown said about UnderTheDoormat:

Great place in a great location

A great place to stay at a very good price. Definitely a few little niggles but it has only just opened, so I am sure they will get sorted.

Richard

UnderTheDoormat

5 years ago

Dear Lily, We appreciate your feedback and thank you so much for taking the time to write such a great review! Rest assured that we will follow-up with our team to understand the reasons for these issues. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London! The UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

5 years ago

Dear Lily, We appreciate your feedback and thank you so much for taking the time to write such a great review! Rest assured that we will follow-up with our team to understand the reasons for these issues. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London! The UnderTheDoormat Team

Dyddiad y pryniant: 16/10/2020

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

5 years ago

Uploaded Media

View all media (1)

Excellent communication throughout. The apartment was everything we had hoped especially the views

Richard

UnderTheDoormat

5 years ago

Dear J, Thank you for the wonderful review regarding your recent stay in our home! Your fantastic review helps us work hard to deliver the best possible service every day. We now look forward to welcoming you next time for another fantastic stay! The UnderTheDoormat Team

Product reviews

Dyddiad y pryniant: 11/10/2020

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

5 years ago

Uploaded Media

View all media (4)

Perfect stay in central London

Everything from the booking process through the details to make our stay special were perfect. The on site team were professional, friendly and helpful with everything. The building was stunning...

UnderTheDoormat Adolygiadau

Traditional Fulham Home close to the River ThamesMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchA lovely flat, very homely and comfortable, and in a great location.

The Pavilion Apartment next to Sloane SquareMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchVery clean, comfortable set up. The apartments were well presented and the site manager was exceedingly professional and helpful.

Stunning Paddington Home by Hyde ParkMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchRealy charming and personal apt ! Light and comfortable ... !!!

The Wellington Apartment next to Sloane SquareMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchVery nice refurbished and new apartment

The Ebury Apartment next to Sloane SquareMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchGreat cost considering the location.

Deluxe Victoria Home close to Buckingham PalaceMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchFar better value than a hotel

Deluxe Victoria Home close to Buckingham PalaceMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchLived up to expectations and photos

Charming Chiswick Home near Ravenscourt ParkMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchWould have been useful to know the house was still lived in by the owner... a little odd to open the refrigerator and see food in it already.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?